Sales Operations & Enablement-Sr Mgr

Verizon•Temple Terrace, FL

1d•Hybrid

About The Position

This position is crucial for safeguarding revenue, mitigating risk, and driving business initiatives within the Virtual to Business (V2B) sales channel. Key responsibilities include leading strategic fraud reduction efforts, managing credit processes (EzTracker, Deal Desk), and owning high-priority cross-functional projects. The role also involves serving as the primary contact for internal partners (BGCO, PACT, Fraud) and the main escalation point for ERT/Director issues. You will be responsible for resolving major problems, overseeing risk management, and ensuring compliance within V2B and Partner Space. Additionally, you will assist with technology troubleshooting for the V2B channel, manage multiple projects simultaneously, and collaborate with cross-functional teams to achieve common goals in a dynamic and evolving environment, delivering uncommon and non-standard results.

Requirements

Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Vast knowledge of Get Support, EzTracker, TLO and Business Intelligence.
2 years of V2B sales, sales operations, business development, or marketing experience.
Two or more years of experience working with Citrix, VPN, and Home-Based agent equipment.
Proficiency with technology solutions, systems, and tools (Thin clients, internet connectivity, Citrix, and other tools V2B uses).
Proven experience leading a high-performing support team within structures like the BGCO/WCC, with a relentless focus on driving customer satisfaction and operational excellence.

Nice To Haves

Experience with Microsoft Dynamics.
Demonstrated ability to work effectively within time constraints and manage multiple projects with frequent interruptions.
Experience navigating AYS and Get Support.
Highly organized, self-motivated, detail-oriented, and equipped with extensive project management experience.
Experience reading Connection Performance metrics and proficiency with Workhub, CTI, Jabber, as well as all V2B Tools.
Strong relationship-building skills across all levels with the ability to lead through influence.
Ability to develop and implement innovative strategies that result in the successful achievement of critical business goals and objectives.

Responsibilities

Lead end-to-end strategic fraud reduction initiatives, including the development of new tools, processes, and critical coaching to enhance team performance.
Direct all credit-related projects, including EzTracker allocation, Below the Line (BTL) offers, and Deal Desk oversight.
Serve as the primary strategic owner for projects involving key internal partners such as BGCO, PACT, and the Fraud teams.
Provide strategic direction on risk management activities and compliance reviews for both internal and partner issues.
Assist sales and service reps—both on the floor and virtually—with real-time system questions, troubleshooting, and process hurdles.
Act as the primary point of contact for ERT and Director-level escalations, resolving complex issues with speed and precision.
Leverage vast knowledge of ACSS, B360, AI Tools, CTI, WorkHub, and Jabber Voice to ensure seamless connectivity and tool proficiency across the channel.
Assist with technology troubleshooting for the V2B channel, managing multiple projects simultaneously to achieve common goals in a dynamic environment.
Own and lead high-priority, cross-functional projects for the V2B business unit, including B360 projects and launches that impact V2B Internal and 3rd party partners.
Lead the end-to-end management of all strategic fraud reduction initiatives. This includes overseeing the development and implementation of new tools and processes, managing all training and documentation, and providing critical coaching to enhance team performance.
Direct and manage all credit-related projects, such as the EzTracker allocation, Below the Line offers, and Deal Desk. This includes allocation support, auditing, escalation support and reporting.
Serve as the primary point of contact and strategic owner for all projects involving key internal partners, including the BGCO, PACT, and Fraud teams.
Act as the primary escalation point for all ERT/Director escalations.
Lead and provide strategic oversight and direction on all risk management activities and compliance reviews for both internal and partner issues.
Assist the team with ad hoc projects, daily operation forms, and communication.