Sales Operations Director

Arctiq • Brentwood, TN

5d • Hybrid

About The Position

The Sales Operations Director leads a team of Sales Operations Specialists (ISRs) and ensures they provide strong support to Client Directors and Arctiq customers. The role optimizes and manages sales processes, CRM systems, and sales operational strategies to improve efficiency, scalability, and revenue growth. It collaborates across sales, finance, and operations to support data-driven decision-making and improve the client experience.

This is a hybrid position. Applicants must be based in Nashville, Atlanta, or Las Vegas.

Requirements

• At least 7 years of experience in Sales Operations, Sales Enablement, or a related field.
• At least 3 years of experience in a management role.
• Hands-on experience managing and optimizing CRM systems, with a strong track record of driving adoption and optimization.
• Ability to analyze data, develop actionable insights, and communicate recommendations to senior stakeholders.
• Experience building sales enablement programs from the ground up.
• Strong cross-functional collaboration and influence skills.
• Ability to manage multiple projects, create structure in ambiguity, and meet deadlines.
• Strong verbal and written communication skills.

Nice To Haves

• Experience in the tech industry.
• Experience with HubSpot, ConnectWise, and NetSuite.

Responsibilities

• Lead and manage the Sales Operations team, fostering a culture of excellence, collaboration, and innovation.
• Manage daily sales operational support for Arctiq's Client Directors and sales leaders.
• Manage sales opportunities within HubSpot and provide insights to executive and sales leadership teams.
• Oversee quotation preparation and sales order processing, ensuring compliance with company guidelines and best practices.
• Take strategic ownership of operational improvements related to sales processes and the technology stack, including HubSpot, Aviso, ConnectWise, and NetSuite.
• Collaborate with the sales team to identify, troubleshoot, and resolve process inefficiencies, working with sales operations stakeholders on strategic solutions and timely issue resolution.
• Monitor and support processes in sales tools and systems to promote effective use, better decision-making, and efficiency.
• Analyze sales performance metrics and provide actionable insights to senior leadership.
• Recommend opportunities for operational excellence and process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed