Ford Pro Sales Operations Coordinator

Woody Anderson Ford•Huntsville, AL

5d•Onsite

About The Position

Our Ford Pro Sales team supports contractors, municipalities, utilities, and fleets across North Alabama. The Operations Coordinator keeps commercial vehicles and vehicle purchases moving from arrival through up-fit and delivery. The Coordinator maintains a reliable picture of each vehicle’s status, coordinates the next hand-off, and handles the hands-on work needed to make units ready for customers. The work combines lot and road duties with scheduling, paperwork, and dealership systems.

Requirements

High school diploma or the equivalent
Previous automotive experience preferred, but not required
Dealership, fleet, logistics or commercial vehicle preferred
Strong communication, interpersonal and customer service skills
Confidence driving full-size trucks, vans, and chassis cabs
Strong organization and follow-through across multiple vehicles, dates, documents, and people.
Effective using email, spreadsheets, smartphone photos, and dealership systems
DMS or CRM experience preferred
Professional communication with business customers and internal teams
Ability to work on Saturdays, when necessary
Ability to work in an outdoor environment
Ability to lift up to 50 pounds
Valid driver's license and acceptable driving record

Responsibilities

Maintain a current status, location, owner, next step, and target delivery date for incoming, in-stock, at up-fitter, in-transit, and sold-not-delivered commercial units.
Review the status list daily with the Ford Pro team; flag missing information, delays, stop-sales, and decisions needed from a manager.
Coordinate hand-offs among sales, fleet ordering, service, up-fitters, finance, and customers. Follow up until each assigned next step is complete.
Inspect arrivals for damage; take walk-around photos and video; verify the build and up-fit against the order; and route units for pre-delivery inspection.
Track up-fit appointments, estimated completion, ship-thru status, documentation, and return dates.
Shuttle vehicles to local up-fitters when needed.
Prepare and maintain window stickers, up-fit addenda, and supporting vehicle documents, with manager review where required.
Track missing deal jacket and fleet paperwork, tags, titling items, and delivery prerequisites; follow up with the responsible team member and escalate delays.
Schedule customer pickups and deliveries with the salesperson, finance, service, up-fitter, and customer; confirm that the vehicle and documents are ready before release.
Prepare vehicles for hand-off, deliver or pick them up when assigned, walk customers through equipment, and help with Ford Pro software and telematics enrollment.
Record delivery milestones and customer follow-up tasks in the team’s systems.
Walk the commercial lot, organize units by status and body style, manage keys, and reconcile physical inventory with dealership records.
Check stored units for battery, tire, fuel, recall, and stop-sale issues; route service work to the appropriate team.
Keep vehicles presentable for showings and deliveries.
Photograph up-fitted units, write accurate descriptions of their equipment and features for website listings, and coordinate listing updates with marketing.