Sales Operations Coordinator

Exploding Kittens • Los Angeles, CA

2d • $65,000 - $75,000

About The Position

We’re looking for a detail-oriented, proactive Sales Operations Coordinator to help keep things running smoothly between our retail and distribution partners and our internal teams. You’ll play a key role in managing the order approval process and supporting our Sales Leads, jumping in to help with customer inquiries, requests, and day-to-day coordination to keep everything on track. If you’re someone who loves staying organized, solving problems, and making sure no detail falls through the cracks, you’ll fit right in.

Requirements

• Experience in Sales Operations, Account Management, Project Management, or a similar role
• Ability to manage multiple projects, requests, and deadlines in a fast-paced environment without letting details slip
• Comfortable working with tools like Microsoft Office and Google Workspace (Sheets, Docs, etc.)

Nice To Haves

• Experience in CPG, mass retail, or specialty distribution is a plus
• Experience working with major retailers like Target or Walmart is a plus
• Familiarity with ERP systems (Brightpearl, SPS, or similar) is a plus
• Are a strong communicator who builds positive, collaborative relationships
• Enjoy problem-solving and finding ways to make things work better
• Stay highly organized and keep track of the details (even when things get busy)
• Are adaptable and comfortable navigating change
• Bring a team-first mindset and a positive attitude to your work

Responsibilities

• Responsible for overseeing daily order approvals for >30 North American Retail and Distribution Customers, ensuring seamless collaboration with planning and logistics teams to facilitate timely order processing.
• Effectively coordinate and communicate order status with accounts, managing PO changes including extensions and ship window modifications as necessary.
• Support Sales Leads in maintaining accounts by executing various tasks such as item set up, managing customer paperwork, generating reports, and coordinating sample shipments.
• Act as a point of contact for troubleshooting issues between Customers and Internal teams, resolving conflicts promptly and efficiently.
• Initiate, manage, and execute special projects and cross-departmental process optimization that support internal and external stakeholders.
• Oversee the onboarding process for new customers, ensuring a smooth transition and positive experience.
• Track and analyze Weekly Sales and Inventory reports
• Handle ad-hoc responsibilities as required, addressing evolving business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees