Sales Operations Business Services - SAP Business AI Platform (Temporary hourly paid)

SAP Careers•Warsaw, IN

9d•PLN 35 - PLN 66•Hybrid

About The Position

This role is a temporary, hourly paid position within the global Commercial Office team for SAP Business AI Platform (BAIP). The position supports sales operations service delivery by managing requests through defined workflows, prioritizing based on complexity and expertise. The role involves maintaining accurate data and status records, communicating clearly with requestors, resolving straightforward service requests, and transferring complex requests to appropriate experts. Additionally, the role contributes to process improvement and knowledge management activities. The position offers hands-on exposure to workflow and data management tools in a structured, service-oriented environment focused on delivering consistent and high-quality operations support for sales and revenue-generating teams. This role is suitable for someone early in their career looking to build operational foundations and contribute to the efficiency of SAP's sales organization.

Requirements

Foundational understanding of customer service, workflow management, and data handling.
Familiarity with how service requests are processed.
Methodical and organized approach to work.
Willingness to learn established operations systems and processes.
Strong communication skills.
Attention to detail.
Commitment to quality and customer satisfaction.
Student (f/m/d) at a university or a university of applied sciences.
Fluent written and spoken English (C1 or higher).
Good command of MS Office (Excel, Word and Outlook).
Ability to work under pressure.

Nice To Haves

Bachelor’s degree would be advantageous.
Another language (German, French, Spanish) is a plus.
Experience in using CRM systems is a plus.

Responsibilities

Manage requests through defined workflows, prioritizing based on complexity and expertise.
Maintain accurate data and status records in related systems.
Communicate clearly with requestors.
Resolve straightforward service requests with a focus on quality and customer satisfaction.
Transfer complex requests to the appropriate experts or stakeholders.
Contribute to process improvement and knowledge management activities under the guidance of more experienced team members.
Process customer quotes for smaller opportunities and complete the required paperwork for SAP Business AI Platform (BAIP) sales.
Support BAIP sales transactions via SAP Store.
Prepare contractual documents from template, facilitate legal language for deal specifics.
Expedite adoption of special sales programs and promotions to maximize revenue opportunity.
Act as an advisor for “SAP policies”.