Sales Operations Business Partner

Delta Dental of Massachusetts•Boston, MA

1d•Hybrid

About The Position

The Sales Operations Business Partner is responsible for ensuring smooth and effective program & process operations across the Sales organization, including Product and Marketing. You will be aligned within the Operations & Organizational Planning group and be the key consultative Liaison to the Sales business units. The Sales Operations Business Partner serves as a critical connection and catalyst to leverage and scale operational processes and stability across the designated groups. You will serve as a key subject matter and process expert, lead cross functional initiatives, and continually partner with internal stakeholders and external partners to ensure seamless program operations and a positive stakeholder experience.

Requirements

Bachelor’s degree or higher in business management or related field
Demonstrated success in planning, managing and scaling functional operational processes
4+ years relevant experience in Sales or Insurance organizations; ideally in a health insurance (or comparable) environment, managing complex operations
Excellent critical thinking, strategic planning and problem-solving skills
Superior interpersonal skills to serve as a trusted advisor and build strong relationships with colleagues
Demonstrated time management, prioritization, and multitasking abilities
Advanced communication skills, including speaking, writing and active listening
Ability to give and receive feedback and constructive criticism from a variety of channels

Nice To Haves

Knowledge of health plan benefits, processes and operations, ideally in Medical or Dental.
Experience in Massachusetts insurance environment.
Strong process mindset, with solid problem analysis & resolution skills

Responsibilities

Partner with leaders across the Sales and Client Management, Product and Marketing business units to understand strategically and tactically the key business & program needs, emerging priorities and long-term vision; translating these into actionable & scalable operational roadmaps.
Build, grow & deepen viable collaborative relationships across all levels of the designated business units, while aligning with the core Operations & Organizational Planning team as well as other stakeholders.
Represent, coach and grow a strong and balanced operational mindset & perspective within the designated business units and across the larger enterprise.
Drive the design, implementation, and continuous enhancement of the program’s operational strategy in alignment with organizational goals; mindful of stability, scalability, optimization and forward momentum.
Represent and champion the program & participant experience functions and constituent voices in organizational planning discussions and other strategic forums.
Manage complex or high-priority operational issues and initiatives, providing guidance, direction, and decision-making to drive timely resolution.
Define, monitor and report operational trends; using data insights to optimize program transparency and as well as improve customer experience.
Support the development and/or review of training and communication materials.
Lead and contribute to strategic cross functional initiatives related to operational excellence, program scalability, and user experience enhancements.