Sales Operations Associate (GFN Segment)

Digital Science • ,

2d • Remote

About The Position

The Sales Operations Associate is a member of the Sales Operations team. This position provides essential operational support to the sales, finance, legal and segment teams throughout the customer pre-sales, contracting, and renewal processes — including maintaining accurate contract information in Salesforce and ensuring smooth, efficient operations across all functions. This role provides dedicated Sales Operations support to the Government, Funder, and Non-Profit (GFN) segment, helping to ensure smooth and efficient operations throughout the new business and renewals cycle. Please note, strong preference for someone in USA, EST hours.

Requirements

• A Bachelor’s degree, ideally business related.
• 2-3 years of experience in an operations-focused role, ideally sales-related.
• Efficient, excellent attention to detail, organised and a natural problem solver.
• Strong communication skills, both written and verbal, and comfortable working with internal and external stakeholders (including customers, government procurement, etc.) across various levels of seniority.
• Ability to multi-task, prioritise, and pivot quickly.
• Team-oriented with an emphasis on team building and communication.
• Resourceful, solution focused with a positive attitude.
• Proactive in following-up and confident in managing conflicting requests and expectations.
• Strong interpersonal skills, ability to build relationships, being approachable and professional.
• Understanding of working with cross functional teams across various locations and time-zones.
• Salesforce knowledge is a requirement.

Nice To Haves

• Experience supporting a Government, Funder, and Non-Profit (GFN) sales team is highly desirable

Responsibilities

• Providing operational, administrative and clerical support to several departments — mostly sales, finance and legal — and to all companies that are part of the Digital Science group. Focus on pre-sales support, contracting and customer renewals.
• Ensuring Salesforce is accurately updated with customer contract information for use by Finance, Sales, Legal, and business teams.
• Supporting the legal team in ensuring that approved contracts are signed by the right signees.
• Maintaining central repositories of customer and vendor contracts where applicable.
• Responding in a timely manner to support business retention and meeting timelines to submit contracts, RFPs, registrations, and other key documents.
• Proactively identify areas of process improvement and collaborate with the team and Sales Operations Manager on improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level