Sales Operations and Customer Support Specialist

Arq Solutions LLC•Greenwood Village, CO

4d•$32 - $36•Hybrid

About The Position

The Sales Operations & Customer Support Specialist plays a pivotal role in delivering an exceptional customer experience while supporting Arq’s commercial growth objectives. Serving as the operational hub between customers, Sales, Supply Chain, Operations, Finance, and Technology, this position ensures the seamless execution of the order-to-cash process, provides commercial analytics, supports strategic account management, and drives continuous process improvement. This role combines customer relationship management, sales operations, business analytics, and operational excellence to ensure customers receive outstanding service while enabling the commercial team to focus on growing the business.

Requirements

Bachelor's degree in Business, Supply Chain, Marketing or related field; equivalent experience considered.
3+ years of experience in customer success, commercial operations, sales operations, account management, supply chain, or customer service within a manufacturing or industrial environment.
Experience with ERP systems (NetSuite preferred), CRM platforms, Microsoft Excel, and Microsoft Teams.
Demonstrated ability to manage multiple priorities while maintaining exceptional accuracy.

Nice To Haves

Power BI, Salesforce, or data visualization experience preferred.

Responsibilities

Serve as the primary operational contact for assigned customer accounts and build trusted relationships through proactive communication and exceptional service.
Coordinate customer orders from receipt through delivery, partnering closely with Supply Chain, Operations, Logistics, and Finance to ensure on-time fulfillment.
Manage pricing, order entry, invoicing, documentation, and customer master data within NetSuite and other commercial systems.
Partner with Sales Directors to support customer opportunities, contract execution, pricing updates, and account planning.
Manage Customer Action Reports (CARs), ensuring timely investigation, corrective action, customer communication, and closure.
Collect customer forecasts and demand information to improve production planning and business visibility.
Prepare recurring commercial reports including sales volumes, order trends, forecast accuracy, customer metrics, and KPI dashboards.
Analyze customer trends and recommend improvements that enhance customer satisfaction, operational efficiency, and revenue performance.
Identify and implement process improvements that simplify workflows, improve data quality, and reduce manual effort.
Support commercial audits, compliance activities, and documentation requests.