Sales Operations Analyst

Flock

1d•Hybrid

About The Position

Flock is a leading safety technology platform that helps communities prevent crime and enhance security through its hardware and software suite. The company connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network, providing real-time intelligence while prioritizing privacy. Flock is a high-performance, collaborative team with nearly $700M in venture funding and a $7.5B valuation, focused on scaling its business beyond $1B in annual recurring revenue. The Sales Operations Analyst will join the Revenue Operations team, playing a central role in supporting Sales and Marketing by resolving operations tickets in Jira and maintaining the critical lead routing framework. This individual contributor position involves troubleshooting and resolving routing issues, monitoring fallout, and ensuring efficient and accurate lead handling. The role requires technical acumen, a strong customer-service mindset, and the ability to drive operational excellence in a fast-paced environment, directly contributing to the success of the sales workflow.

Requirements

2+ years of experience in Sales Operations, Revenue Operations, Finance, or a related field
Strong familiarity with sales lead routing platforms (e.g., Salesforce, Chili Piper, LeanData) and experience maintaining or troubleshooting workflow rules
Demonstrated ability to analyze data, identify issues, and propose actionable solutions within a sales process environment
Effective communication and collaboration skills in cross-functional teams (Sales, Marketing, Revenue Operations)
Ability to work independently, manage competing priorities, and maintain attention to detail in a fast-paced setting
Strong analytical skills with mastery of Salesforce (or equivalent CRM), advanced Excel/Google Sheets
Exceptional executive communication skills — able to simplify complex analyses into clear recommendations
Comfortable working in ambiguity and shifting between high-level strategy and hands-on execution
Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes
Excellent problem-solving and analytical skills
Ability to manage across boundaries and communicate effectively, particularly working with Sales and Marketing teams
Experience with Salesforce or similar CRM
Ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment
Meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check

Nice To Haves

Exposure to technical ticket management (e.g., Jira)
Experience with BI Tools (Tableau, Sigma, etc.)
Experience in high-growth SaaS or technology environments

Responsibilities

Support Sales and Marketing teams by resolving operations tickets in the Jira queue
Maintain the lead routing framework critical to business processes
Troubleshoot and resolve routing issues
Monitor fallout and ensure every lead is handled efficiently and accurately
Drive operational excellence in day-to-day execution
Maintain seamless processes and enable Sales team success
Deeply familiarize yourself with Flock Safety’s value proposition, public safety platform, product suite, and go-to-market model
Engage in onboarding with the Revenue Operations team; clarify reporting lines and understand the expectations of your direct manager (Director, Sales Operations)
Learn day-to-day workflows, focusing on key tools (Salesforce, Zoominfo, LeanData, Jira, Gong, Rattle, Clari) and documentation processes
Begin active management of incoming Sales Operations tickets in Jira
Resolve Sales Operations tickets independently and track recurring/complex issues to spot process improvements
Own regular audits for routing rules, lead assignments, and fallout reports
Present audit findings and recommend ways to improve efficiency and accuracy
Document recurring root causes of fallout and suggest initial solutions
Partner with platform admins to test routing logic, apply stakeholder feedback, and document troubleshooting steps (favoring no-code/low-code automation)
Manage day-to-day sales operations support, including timely ticket resolution and smooth onboarding/offboarding
Launch improvements to routing logic, fallout monitoring, and automation
Build reports for leadership on process metrics, bottlenecks, and outcomes
Maintain and refine documentation for workflows, checklists, and troubleshooting
Partner with Sales and Marketing to ensure efficient lead routing and follow-up

Benefits

Flexible PTO (non-accrual)
11 company holidays
Fully-paid health benefits plan for employees (Medical, Dental, Vision)
HSA match
12 weeks of 100% paid parental leave (plus additional 6-8 weeks for birthing parents)
Fertility & Family Benefits through Maven, with a $50,000-lifetime maximum benefit for eligible adoption, surrogacy, or fertility expenses
Mental health benefits through Spring Health (therapy, coaching, medication management, digital tools)
Caregiver support through Cariloop
1:1 sessions with Carta Equity Tax Advisors
Employee Resource Groups (ERGs): Women of Flock, Flock Proud, LEOs, and Melanin Motion
WFH Stipend: $150 per month
Productivity Stipend: $300 per year (for Audible, Calm, Masterclass, Duolingo, Grammarly, etc.)
Home Office Stipend: A one-time $750