Rao's Sales & Operation Manager

Loews Hotels•Miami Beach, FL

2d•Onsite

About The Position

A dynamic and results-driven Sales & Operations Manager dedicated to the specialty restaurant. This role combines strategic sales leadership to drive private dining and catering revenue while ensuring exceptional guest experiences. Nights, weekends, and holidays availability is required for this position.

Requirements

High School Diploma or equivalent is required.
3+ years in catering, event sales, or fine dining hospitality is required.
Proficiency in Microsoft Office and CRM systems is required.
Ability to work evenings, weekends, and holidays is required.

Nice To Haves

Hotel or luxury restaurant experience is preferred.
Knowledge of wine, spirits, and food pairings is preferred.
Experience with budgeting, forecasting, and P&L management is preferred.
Associate’s or Bachelor’s degree in Hospitality, Business, or related field is preferred.

Responsibilities

Drive revenue through strategic sales initiatives, including private dining, events, and promotional campaigns.
Actively prospect and solicit new business for our event services, targeting group clients and corporate accounts.
Promptly reply to all incoming leads; conduct site visits to support in converting Flying V business.
Respond to event inquiries and conduct site visits to showcase our venue as a premier event destination.
Maintain relationships with Sales/Marketing teams to attract VIPs, media, and promotional opportunities.
Negotiate event contracts, including Food & Beverage minimums and customized client requests.
Serve as the primary point of contact for all event clients, from inquiry through execution.
Collaborate with the Culinary and Beverage teams to create and optimize catering menus that align with client preferences and financial goals.
Act as the on-site lead during events, resolving issues and ensuring smooth operations.
Manage VIP reservations, ensuring personalized service and attention to detail.
Maintain accurate records of all client communications and event details.
Attend departmental meetings as appropriate: Staff, Department, Resume Review and BEO Meetings, etc.
Analyze sales performance, identify growth opportunities, and implement solutions to achieve targets.
Oversee day-to-day operations, ensuring seamless coordination between FOH and BOH teams as needed.
Lead, coach, and develop the team to uphold exceptional service standards.
Other duties as assigned.