Sales Onboarding Advocate

Gusto•Phoenix, AZ

4d•Hybrid

About The Position

This role blends technical problem-solving with sales and customer service. After training, you'll be helping small business owners get their payroll and HR set up correctly. This means entering their past information, catching mistakes in their setup before they cause problems, and helping them navigate state and federal tax guidelines (every state does this differently, so you'll become the expert who can guide customers through all 50). This team is where technical sales careers start at Gusto. You'll build a strong foundational understanding of payroll, tax, and compliance expertise while developing consultative sales skills, and that opens doors. Reps who excel here can grow into specialized roles working in Implementations and Solutions Engineering. If you're looking for a sales career with a technical backbone, this is where that path starts.

Requirements

1+ years in a high-volume sales or customer service role where you were cross-selling, upselling, or hitting a quota/KPIs.
Eager to dive into a brand new industry and figure out the details, whether that's tax codes, compliance rules, or how payroll actually works behind the scenes.
Customer obsessed, putting customer needs first, listening closely to understand what they would benefit from and help them understand how different parts of our product will affect their business.
Build trust through consultative conversations, and that trust is what drives the right outcome for both the customer and the business.
Goal-oriented and competitive, wanting to hit your numbers and keep leveling up your sales game.
Strong across phone, email, and chat, with the flexibility to adjust your tone to the moment.
Adaptability: You're a problem solver who thrives on challenge and adjusting quickly when a situation shifts.
Proven, day-to-day experience integrating AI into how you work, across writing, research, prep, and summarization, with a track record of giving clear, useful feedback that helps improve your tools and processes.

Nice To Haves

New grads are welcome to apply if they can translate internship or prior work experience to this type of role.

Responsibilities

Handle high-volume customer interactions across phone and email with small business owners guiding them from onboarding to running their first payroll.
Own your ticket queue the way a seller owns their opportunity pipeline.
Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k).
Catch tax discrepancies live, troubleshoot unfamiliar state portals in real time, and make the right compliance call for each state, size, and industry combination.
Configure sick time, PTO, and overtime policies to keep companies compliant from day one.
Know when a customer's situation is something you can solve yourself versus when it needs a specialist, and get that handoff started.
Work closely with our Risk team, asking customers for extra information when needed to build trust.
Use assigned AI tools daily as a core part of how you work, surfacing friction and inefficiencies and giving feedback that shapes what gets built next.