Sales Office Administrator

Motorola Solutions•Reston, VA

5d•Hybrid

About The Position

Motorola Solutions is seeking a Sales Office Administrator to join the US Sales team, reporting to the US Sales Operations Director. This role is crucial as the operational backbone of the US administrative function, responsible for managing order processing, CRM administration, and customer communications to ensure a seamless sales process and high customer satisfaction. The company is a global leader in RF spectrum monitoring, direction finding, and geolocation technology, dedicated to helping keep people safer everywhere by building and connecting technologies.

Requirements

Minimum Education: High school diploma required.
Minimum Experience: 1–3 years of experience in sales support, customer service, or an administrative role.
Proficiency in CRM platforms (Salesforce, HubSpot, or equivalent) and Microsoft Office Suite (Excel, PowerPoint, Word).
Excellent verbal and written communication skills.
Strong organizational skills and ability to manage multiple tasks simultaneously.
High attention to detail and data accuracy in order management and record-keeping.
Successful completion of a background check.

Nice To Haves

Bachelor’s degree in Business Administration, Communications, or a related field.
Experience supporting B2B or technology sales teams, particularly in a technical or government-adjacent industry.
Familiarity with Salesforce or HubSpot CRM platforms.
Experience using data analytics to support sales reporting or pipeline management.
Experience coordinating logistics or working with shipping/freight partners.
Familiarity with trade show or event coordination.
Relevant CRM or business administration certifications.

Responsibilities

Receive and accurately process sales orders via email or phone, ensuring complete data integrity and timely fulfillment.
Generate and send invoices to end customers, verify data accuracy in all orders, and maintain up-to-date customer records.
Operate, update, and manage user access on company web portals.
Accurately fill out, submit, and track the status of electronic or paper forms.
Provide high-quality inside sales support to the US sales team, acting as the key liaison between sales representatives, customers, and logistics partners.
Maintain and update CRM records; actively follow up with new contacts and reactivate cold contacts to generate and nurture leads for the sales team.
Support lead generation and conversion initiatives using data analytics.
Serve as the primary point of contact for shipping and logistics to ensure timely and accurate delivery to customers.
Assist with preparation and coordination for CRFS activities at trade shows and industry conferences.
Handle post-sale inquiries, returns, and warranty issues; maintain high customer satisfaction through responsive and professional follow-through.
Perform other related duties as assigned.