Sales & Move-in Coordinator

PACS•Mount Pleasant, SC

3d•$20 - $23•Onsite

About The Position

The Sales and Move-in Coordinator supports the Executive Director at Cooper River Villages (Independent Living) in Mt. Pleasant, South Carolina, by facilitating the sales and marketing processes and partnering with new residents and their families as they move in to the senior living community. By doing so, the Sales and Move-in Coordinator will directly impact the positive growth in census and maintain the sales pipeline for the community. A successful candidate can expect a wage of $20.00-23.00 per hour and full-time benefits with PACS.

Requirements

Must possess, as a minimum, 3 years of experience in relationship management, customer service, or guest services, and a high school diploma or GED.
Proficiency in database management and/or a CRM required
Proficiency in the Microsoft Suite office products required
Proven outstanding spoken and written skills to communicate proficiently with key stakeholders.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to solve practical problems.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Experience in senior living helpful.
Experience with Welcome Home helpful.
Certification in Microsoft Office is helpful.
Bi-lingual is helpful, but not required.

Responsibilities

Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
Take inquiry calls from hospitals, families, etc., and provide quality appointments to include warm-up, presentation, tour and closing.
Maintain a working knowledge of the lead management system and its uses to develop reports.
Input sales and marketing activities, as directed, in a timely manner and according to systems standards into the CRM.
Maintain a close working relationship with the Executive Director to ensure appropriate and efficient decisions about prospective move-ins.
Know unit availability at all times.
When move-in determinations are made, work with the Health and Wellness Director and Maintenance Director on appropriate unit selection.
Coordinates with maintenance and operations on unit turn-over and maintains unit availability listings for the Executive Director.
Works with the Executive Director to identify units to be made ready for sales pipeline.
Actively participate in daily morning meetings, when asked, to alert appropriate staff members of projected move-ins.
Support marketing and outreach efforts as needed, up to and including, traveling throughout the local area to represent the senior living community.
Process, verify, and document all income and asset information for resident move-ins and annual recertifications.
Develop and maintain strong relationships with other teams within the senior living community to insure a smooth transition for the resident to the community once move-in is completed.
Assist with sales and operations when requested by the Executive Director