Sales & Marketing Coordinator

Starwood Hotels•New York, NY

1d•$35 - $38•Onsite

About The Position

The Sales & Marketing Coordinator is an experienced professional with versatile skills, with a focus on supporting the property sales and marketing team. This role requires a passion for hospitality and a minimum of 3 years of similar work experience in a luxury 5-star hotel. The ideal candidate will possess strong administrative, organizational, and technical skills, with proficiency in Microsoft Office. Knowledge of Property Management Systems (Infor HMS or Opera) and Delphi is a plus. The role demands attention to detail, the ability to manage multiple priorities, a goal-oriented mindset, and the capacity to meet deadlines. Strong interpersonal skills, a guest service orientation, and a sincere, friendly, and helpful personality are essential. The candidate must be willing to "pitch-in" and assist colleagues, demonstrating a team-player attitude. Excellent verbal and written communication skills are also required.

Requirements

Minimum of 3 years of similar work experience in a luxury 5-star hotel.
Strong administrative, organization, and technical skills.
Proficient in Microsoft Office (Outlook, PowerPoint, Word etc.).
Must be detail oriented.
Ability to manage multiple priorities, goal oriented and must meet deadlines.
Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.
Willing to “pitch-in” and assist colleagues with their job duties and be a team player.
Excellent verbal and written communication skills.

Nice To Haves

Knowledge of Property Management Systems (Infor HMS or Opera) and Delphi is a plus.

Responsibilities

Answer telephone and respond to caller inquiries in a pleasant manner.
Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.).
Serve as the point of contact for clients/guests and communicate with them by phone and email to respond to questions and requests.
Generating sales report as well as reviewing daily arrival reports to focus on guest personalization.
Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, amenities etc.).
Manage and maintain managers schedules and appointments.
Assist sales team by managing schedules, filing important documents, and communicating relevant information.
Arrange and co-ordinate meetings, events, and any appointments.
Perform hotel site tours with potential clients as well as meet and greet VIP guests.
Monitor, screen, respond to and distribute incoming communications.
Assist with reservations and setting up guest billing.
Other duties as assigned by the General Manager and Director of Sales & Marketing