Sales Manager - Audio Visual, Event Technology

Pinnacle Live•Atlanta, GA

2d•Onsite

About The Position

Pinnacle Live is seeking a Sales Manager in the Atlanta, GA area to drive sales efforts for their assigned venue. This role acts as the front-line sales representative, responsible for generating Scope of Work (SOW) and Contracts for leads. The Sales Manager will guide leads through the sales funnel using the company's proprietary sales process, focusing on connection, prequalification, and solutions. Pinnacle Live partners with premier hotels to create unforgettable event experiences, combining cutting-edge production with a human touch. The company values excellence, innovation, and its people, and is committed to building a diverse, equitable, and inclusive workplace.

Requirements

Bachelor’s degree in business or related field
Minimum of two (2) years of experience in a customer service facing role
Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress
Highly skilled communicator; exceptional interpersonal and relationship-building skills
Highly skilled at project management; proven success working in a fast-paced environment
Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
Very strong time management skills with the ability to work on multiple projects at a time effectively
Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively
Exceptional relationship builder, internally and externally

Nice To Haves

Prior sales experience in the hospitality industry preferred
Production and Staging experience are preferred
Scenic and Décor experience is preferred
Rigging, Electrical, and Exhibit experience is preferred

Responsibilities

Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
Generate and revise scope of work, quotes, proposals, and contracts based on the needs of venue leads requiring AV products and services.
Utilize the Company’s proprietary sales process, including lead prequalification, quote generation, timely contract confirmations, pricing and service negotiations, and follow-up.
Build a deep knowledge of Pinnacle Live’s products and offerings, displaying a passion for learning and understanding new technologies.
Provide hotel leads with necessary resources, such as layouts, renderings, visuals, and product suggestions.
Enter all pertinent client information into Pinnacle Live’s CRM platform.
Develop and drive an individual sales strategy that includes individual and team funnel, and sales activity reporting.
Communicate and collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
Represent Pinnacle Live and hotel venue during site visits, planning meetings, pre-convention, and debrief meetings.
Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
Manage accurate and timely billing of events and clients.
Perform other duties as assigned.