Sales Manager (Optical Retail)
About The Position
The Sales Manager at Stanton Optical is a sales leader who assists the Brand Manager in supervising and carrying out action plans to improve sales performance and create a positive, results-driven team atmosphere. The role supports store operations, trains and coaches associates, and builds partnerships with the Clinical team and Lab Staff, with opportunities for exposure to Senior Leadership and career development. Stanton Optical is a full-service retail optical center focused on providing customer service and quality eyewear at affordable prices. Its parent company, Now Optics, promotes a vision of modernizing the eye care experience, a mission of making eye care easy, and the values of integrity, collaboration, accountability, respect, and empowerment. The role frequently acts as Manager on Duty, supporting team hiring and development, sales execution, lab production, customer service, and compliance with delivery commitments. Employees may be eligible for medical, dental, and prescription drug coverage; company-paid life and short-term disability coverage; free eyeglasses; identity theft protection; pet insurance; paid time off that increases with seniority; professional development and promotion opportunities; employee recognition programs; and an Employee Assistance Program. Employees also receive two free eyeglasses annually and Friends and Family discounts. Competitive variable compensation and sales commissions are offered.
Requirements
- At least one year of leadership experience in a fast-paced retail environment.
- Experience planning and implementing sales strategies and directing a sales team.
- Ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
- Ability to communicate effectively with a diverse group of people.
- High school diploma or equivalent.
- Passion for outstanding customer and patient care.
- Schedule flexibility; work hours are determined by business needs.
- Knowledge of MS Word, Google Docs, or similar tools.
Nice To Haves
- Optical experience is a plus.
Responsibilities
- Drive sales to exceed personal and store goals while delivering outstanding customer service.
- Support Brand Manager duties and frequently act as Manager on Duty.
- Support talent acquisition and development, including recruiting, training new team members, and creating ongoing development plans for associates.
- Build strong partnerships with Clinical services.
- Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving goals.
- Communicate effectively and build strong partnerships with the Support Center and Human Resources.
- Ensure proper lab production to meet Now Service and Ready When Promised commitments.
- Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
- Ensure customer orders are delivered accurately and on time.
- Maintain brand standards in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
- Track delivery time commitments to patients and ensure full compliance.
- Perform other duties as assigned and required.
Benefits
- Medical, dental, and prescription drug coverage for eligible employees.
- Company-paid life and short-term disability coverage.
- Free eyeglasses, including two pairs annually with no dollar limit.
- Identity theft protection.
- Pet insurance.
- Paid time off that increases with seniority.
- Professional development and promotion opportunities.
- Employee recognition programs.
- Employee Assistance Program (EAP).
- Friends and Family discounts on products.
- Competitive variable compensation opportunities and sales commissions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
