Sales Manager - Cerritos VW

McKenna Motor Company Inc•Cerritos, CA

6h•$70,304 - $180,000•Onsite

About The Position

McKenna VW has an amazing opportunity for an experienced, high performing Sales Manager to join the leadership team at our Cerritos store. If you are able to provide a best-in-class experience to our customers, maintain high gross profit on every deal, work clean deals, maintain strong relationships with the factory and lenders, and train and inspire a sales team to achieve top performance, we want to meet you! The automotive dealership Sales Manager is responsible for profitability in both the new and used vehicle departments and for customer retention. To achieve this, they must effectively manage sales personnel; have a strong knowledge of the market, and an in depth understanding of all sales departments’ financial data as well as strong customer relations skills.

Requirements

At least 5 years of sales management experience required and at least two years in a dealership sales environment; high line experience preferred.
Comfortable managing multiple departments and people
Managers are required to maintain the profitability of their department while controlling expenses and maintaining customer satisfaction.
Proven track record of successfully meeting and exceeding sales goals
Excellent customer service, organizational and negotiation/closing skills
Self motivated, goal oriented and enthusiastic presence in a team environment
Professional appearance and work ethic
Strong written and communication skills
Working knowledge of Microsoft Office Suite (Outlook, Excel, and Word)
CRM experienced required
Consistent and stable work history
Valid driver’s license and clean driving record
A valid state sales license is required.
High school diploma or the equivalent is required

Nice To Haves

college degree is preferred
A strong background in business, mathematics and computers is also useful
CDK and eLeads experience a plus

Responsibilities

Creating the annual dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for the new and used sales departments.
Meeting with vehicle sales managers to plan and implement objectives for achieving sales and gross profits.
Hiring and monitoring the performance of the sales staff, holding weekly sales meetings and conducting sales training.
Overseeing standards for displaying and merchandising both new and used vehicles as well as reviewing and initialing all promotions before they are finalized.
Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.
Attending to customer complaints, ensuring that a high level of customer satisfaction is obtained.
Auditing all appraisals of trade-in vehicles.
Issuing all demonstration vehicles and ensuring that appropriate dealership records are maintained.
Create and organize all sales activities for the Sales division
Work with and supervise Sales Consultants to ensure individual and department sales goals and quotas are met
Partner with the Financial Services department to develop and coordinate best practices for the most efficient and effective sales approach
Identify coaching needs and promote training opportunities
Set an example of professionalism through actions and appearance
Maintain superior customer service (CSI) through dealership culture
Ensure target revenues are met or exceeded
Provide guidance, support and motivation to ensure employees are maximizing their ability and growth potential
Maintain a positive and ethical working relationship with all employees, manufacturers, lenders, vendors and customers