Acima Sales Manager - Bilingual Preferred

Acima•Murrieta, CA

7d•$20 - $24•Onsite

About The Position

Acima's mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. Acima is a leader in the Lease-To-Own space, offering customers the ability to acquire their dream products without the constraints of traditional Financing. Acima currently has over 30,000+ retail partners and is growing daily. Through innovation, integrity, and dedication to customer satisfaction, Acima is the premier choice for leasing services, enriching the lives of our customers one lease at a time.

Requirements

Must be at least 18 years of age
High school diploma or GED
Individuals with a proven track record of success in retail sales management
Strong leadership skills with the ability to motivate and develop a team
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite and other relevant software applications
Knowledge of inventory management and merchandising principles
Organized, with time-management skills and the ability to multi-task
Ability to work a flexible schedule, including evenings, weekends, and holidays
Consistent in-person attendance to lead and manage store operations

Nice To Haves

Familiarity with rental or leasing industry practices is a plus
Bilingual Preferred

Responsibilities

Manage and direct the work of all store coworkers on a day-to-day basis
Motivate, evaluate, coach, and counsel Acima store coworkers including holding coworkers accountable for performing duties and following company policies by issuing discipline up to and including termination
Nurture, identify, and recommend coworkers for promotion to Sales Manager and Assistant Sales Manager positions
Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process
Train, supervise, and assess coworkers’ dedication to exceptional customer service
Utilize discretion and judgment in day-to-day management duties with respect to store personnel, sales, and customers
Enhance coworkers’ sales and account management skills through ongoing training and coaching
Promptly address and resolve coworker and customer issues and complaints to maintain consistent customer satisfaction and friendly service
Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues
Recruit, interview, and hire coworkers for the store
Establish and track daily and weekly sales objectives
Supervise and guide coworkers in sales activities
Facilitate the conversion of rental and lease agreements with customers and potential customers and oversee sales outcomes to ensure revenue growth.
Address challenging accounts requiring managerial intervention
Authorize customer commitments
Supervise coworkers in day-to-day completion of job duties
Effectively communicate and promote the accessibility, flexibility, and convenience of Acima's leasing services to potential customers
Educate customers on lease terms and delivery protocols, review overdue accounts, and engage with customers to encourage timely payments.
Oversee sales and account operations
Guide customer interactions on leasing options ensuring clarity on payment terms and top-notch service