Sales Manager | Huntington DoubleTree

SHANER•Huntington, WV

2h•Onsite

About The Position

The Sales Manager is responsible for the development, solicitation, and maintenance of accounts in assigned market segments to meet or exceed budgeted goals. This role also involves managing all aspects of the Sales department in accordance with hotel standards. The position requires a flexible schedule, including weekends and holidays, to meet business needs. The Sales Manager will ensure compliance with all daily operational procedures within the Sales department and maintain knowledge of hotel policies and procedures, ensuring the Sales team is also informed. A key aspect of the role is understanding current customers and accounts, identifying potential new business or market segments, and establishing special packages or programs to boost occupancy during slow periods. This includes creating advertising and attending trade shows and civic events to support hotel sales. Effective communication with the General Manager, other Department Managers, and staff is essential. Other duties as assigned.

Requirements

Minimum 4 years progressive experience in sales, preferably in the hospitality industry.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent.
Bilingual English/Spanish a plus.
Familiarity with the local economy and market conditions.
Working knowledge of hotel operations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Familiarity with Sales and Marketing tools.
Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals.
Knowledge of organizing set up requirements from information on B.E.O.'s.
Knowledge of local activities and attractions appropriate for clientele.

Nice To Haves

College degree in hospitality management or business preferred.

Responsibilities

Development, solicitation, and maintenance of accounts in assigned market segments to meet or exceed budgeted goals.
Management of all aspects of the Sales department in accordance with hotel standards.
Ensuring compliance with and completion of all daily operational procedures by the Sales department.
Maintaining complete knowledge of and compliance with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that the Sales team is informed as well.
Being knowledgeable and understanding of current customers and accounts, particularly those corporations, agencies, associations, tour operations, sports teams, and other groups or organizations who purchase hotel services.
Determining and implementing what additional business or market segments the hotel should pursue.
Establishing special packages or programs to boost occupancy during slow periods, and creating advertising through newspaper, direct mail, billboards, etc. in support of these programs.
Attending trade shows, chamber of commerce or civic events, and other local organizations in support of hotel sales.
Ensuring communication with the General Manager, all other Department Managers, and staff.
Performing other duties as assigned.