Sales Manager - Chicago
About The Position
Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. As Sales Manager, you will play a key role in driving sales performance, supporting the boutique team, and ensuring each client enjoys a memorable and elevated shopping experience. This role is ideal for an experienced luxury retail leader who is passionate about client service, team development, and commercial performance. As a member of the leadership team, you will help establish a culture of excellence while supporting the successful launch and ongoing performance of our Chicago boutique.
Requirements
- Minimum 2–4 years of experience in luxury or premium retail.
- Strong interpersonal and communication skills.
- Passion for luxury retail and customer service excellence.
- Ability to motivate and support a team in a fast-paced environment.
- Strong clienteling and relationship-building skills.
- Fluent in English; additional languages are a plus.
Nice To Haves
- Previous supervisory or team lead experience preferred.
- Experience supporting store openings is a plus.
Responsibilities
- Support the achievement of daily, weekly, and monthly sales targets.
- Deliver exceptional client service and represent Polène's craftsmanship and brand story.
- Build strong client relationships and support clienteling initiatives.
- Assist in identifying opportunities to strengthen client engagement and retention.
- Support CRM and client outreach initiatives to drive customer loyalty and repeat business.
- Analyze sales performance and partner with store leadership to execute action plans that drive results.
- Support daily sales floor operations and ensure an elevated client experience at all times.
- Maintain visual merchandising standards and overall store presentation.
- Partner with the stock team to ensure product availability and inventory accuracy.
- Assist with store opening and closing procedures.
- Ensure all service standards and operational procedures are followed consistently.
- Support store opening preparation and team readiness initiatives.
- Support and coach Sales Advisors in delivering exceptional service and achieving sales goals.
- Provide ongoing coaching on product knowledge, selling behaviors, and client engagement techniques.
- Participate in daily team briefings and communicate sales objectives.
- Foster a positive, collaborative, and high-performing work environment.
- Lead by example and embody the values and service standards of Maison Polène.
- Assist in onboarding and developing new team members.
Benefits
- Competitive hourly rate of $30 - $35 per hour, plus bonus incentive.
- Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
- Dental and vision insurance with employer contributions.
- 401(k) plan.
- Monthly and quarterly performance bonuses.
- Paid Time Off, including vacation and sick time.
- Employee discount on our full range of leather goods and jewelry.
- Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.
- Commuter benefits for transit (pre-tax, where applicable).
- Opportunities for growth within our expanding U.S. retail network.
- A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
