Sales Manager

Brookfield Asset Management•Trappe, MD

16d•Onsite

About The Position

The Sales Manager is part of the team responsible for the day-to-day operations of the sales center. They will receive training and mentorship from the Director of Sales and VP, Sales and Marketing. The Sales Manager is responsible for providing exceptional customer service to existing and potential customers, while demonstrating respect and professionalism. Responsibilities include managing the entire sales cycle and continuously improving sales and administration programs. Share details about the product and the company. Build relationships with internal and external partners to generate leads and convert prospects into buyers. This role is based at our Lakeside at Trappe community. Scheduled hours include Thursday through Monday, 10:00 AM - 6:00 PM.

Requirements

High school diploma, with a minimum 3 years’ experience in sales.
Proficient computer knowledge and skills.
Exceptional time-management and organizational skill.

Nice To Haves

Post-secondary diploma or degree in business or related area preferred.
Outstanding sales and customer service record.
New home or residential home sales experience is preferred.

Responsibilities

Ensuring the effectiveness of the overall sales process.
Contribute to the development and implementation of effective and efficient sales and administration programs.
Actively participate in meeting or exceeding the sales targets and goals as specified in the Business Plan.
Continually look for ways to improve sales pace and/or customer satisfaction by suggesting and evaluating innovative ideas.
Assist with the development and implementation of a continual prospecting plan through all communication mediums. (phone, email, web, etc.)
Influence prospects to purchase a home.
Welcome/greet all prospects and deliver personalized presentation.
Provide product and company information to customers.
Build relationships with internal and external stakeholders to help drive leads.
Ensure that our products from the sales center, Quick Move-in homes, and Model Homes are presented professionally and marketed according to company standards.
Present and review all new home sales agreements with customers and enter agreements into appropriate computer systems.
Effectively correspond with prospects/homeowners and follow up with all lead.
Recognize that business is built on customer satisfaction and commitment to customer satisfaction.
Play a major role in the customer’s experience in dealing with our Company and ensure we are uniquely positioned to impact the customer’s expectations and satisfaction throughout the entire home buying process.
Recognize that they are better equipped to satisfy customers with a detailed understanding of the business. This includes processes beyond sales such as construction, estimating, marketing, and administration. This knowledge requires ongoing communication with these areas.
Maintain daily interaction with construction and purchasing departments on any changes or problems relating to sales.
Ensure that all company assets, ranging from the sales center, Model Homes and Quick Delivery Homes are presented professionally and marketed according to company standards.
Provide innovative marketing solutions, alternative channels and points of product differentiation.
Create ongoing and detailed competitive analyses, developed through constant review of product positioning, sales prices, premiums, and marketing incentives.
Research and analyze competitive information in new home and resale markets.
Deliver weekly reports.
Assist the negotiations and conflict resolution as it relates to challenging situations in the course of a sale and close of escrow, and the timely escalation of matters, where appropriate.
Ensure that all required information for the successful execution of sales contracts is submitted timely and accurately to the appropriate departments.
Maintain continuous involvement within the respective Regional residential community and homebuilding industries.