Sales Manager

Marriott Hotels Resorts•Auburn, WA

23d•$67,000 - $73,000

About The Position

This hotel is owned and operated by an independent franchisee, Hill Top Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. JOB SUMMARY Responsible for proactively soliciting business. The position is accountable for handling large group or other customer segments related to opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue for the property. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Turns business over properly and in a timely fashion for proper service delivery in accordance with brand standards. Creates opportunities to grow the account base through customer interactions. CORE WORK ACTIVITIES Understanding Market Opportunities and Driving Revenue Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with counterpart to effectively manage the business opportunity. Responds to and manages larger and more complex incoming opportunities for the property. Identifies, qualifies and solicits new business to achieve personal and property revenue goals. Focuses efforts on accounts with significant potential sales revenue. Develops effective sales plans and actions. Works with partners to develop creative ideas and proposals for events. Maximizes revenue by upselling packages. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Handles complex business with significant revenue potential as well as significant customer expectations. Building Successful Relationships Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Provides excellent customer sales service in order to grow share of the account. Manages and develops relationships with key internal and external stakeholders. Additional Responsibilities Utilizes intranet for resources, templates, and information. Participates in site visits. Develops and facilitate execution of contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Executes brand’s Customer Service Standards and property’s Brand Standards through the sales process.

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 years’ experience in the sales and marketing or related professional area.
4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or related professional area.

Responsibilities

Proactively soliciting business
Handling large group or other customer segments related to opportunities with significant revenue potential
Actively up-selling each business opportunity to maximize revenue for the property
Aligning customer profile with the appropriate product
Achieving personal and team related revenue goals
Turning business over properly and in a timely fashion for proper service delivery in accordance with brand standards
Creating opportunities to grow the account base through customer interactions
Targeting accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation
Partnering with counterpart to effectively manage the business opportunity
Responding to and manages larger and more complex incoming opportunities for the property
Identifying, qualifying and solicits new business to achieve personal and property revenue goals
Focusing efforts on accounts with significant potential sales revenue
Developing effective sales plans and actions
Working with partners to develop creative ideas and proposals for events
Maximizing revenue by upselling packages
Understanding the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closing the best opportunities based on market conditions and individual property needs
Using negotiating skills and creative selling abilities to close on business and negotiate contracts
Handling complex business with significant revenue potential as well as significant customer expectations
Building and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Developing relationships within community to strengthen and expand customer base for sales opportunities
Providing excellent customer sales service in order to grow share of the account
Managing and develops relationships with key internal and external stakeholders
Utilizing intranet for resources, templates, and information
Participating in site visits
Developing and facilitate execution of contracts as required
Executing and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Executing brand’s Customer Service Standards and property’s Brand Standards through the sales process