PT temp sales Manager

Michaels•Gresham, OR

6d•Onsite

About The Position

The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations. The Sales Manager supports key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution. The role assists the Store Manager with SOP and company-program compliance, models and coaches customer experience and selling behaviors, and provides Manager-on-Duty coverage. It oversees various store services and programs, including POS and Self-Checkout, balloons and birthday parties, Loyalty Rewards, protection plans, Knit & Sew and Cut Bar operations, BOPIS and Same Day Delivery, and Custom Framing. The Sales Manager also trains and develops team members and supports asset protection.

Requirements

3+ years of retail leadership experience.

Responsibilities

Assist the Store Manager in leading and managing adherence to Standard Operating Procedures and company programs to ensure compliance with applicable laws and requirements.
Ensure execution of company policies and standards, holding the team accountable for store conditions and results.
Model and coach best-in-class Customer Experience and ART of Selling behaviors to drive conversion and customer satisfaction.
Provide Manager-on-Duty coverage, maintaining floor leadership, service standards, and operational continuity.
Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
Oversee the Balloons business, birthday party operations, and other in-store programs and events.
Promote and enroll customers in the Loyalty Rewards Program to drive retention and repeat visits.
Champion MCC/Extend services (US only), supporting team awareness and customer adoption of protection plans and offerings.
Drive sales and operational excellence in the Knit & Sew Shop, including oversight of the Cut Bar experience.
Ensure efficient execution of BOPIS and Same Day Delivery order fulfillment and omni-channel service.
Support Custom Framing operations, including customer consultations and coordination with the frame shop in select volume frame shops.
Train, coach, and develop team members through structured onboarding and ongoing skill-building across assigned departments.
Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.
Perform other duties as assigned.