Sales Manager

Team Chevrolet - Las Vegas•Las Vegas, NV

About The Position

Team Chevrolet is seeking a highly motivated, results-driven Sales Manager to support customer engagement and the sales process at its new and used vehicle dealership. The role includes responding to and developing leads, helping customers select vehicles, scheduling appointments, supporting customer satisfaction, and maintaining follow-up systems that encourage repeat and referral business. The position also requires staying current on vehicle products, dealership standards, and laws governing retail automobile sales. Team Chevrolet describes itself as committed to exceptional customer service, high-quality vehicles, and a positive, professional work environment. It is an equal opportunity employer and states that qualified applicants receive consideration without discrimination based on protected status.

Requirements

High school diploma, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Customer service experience required.
Knowledge of computers required.
State of Nevada Sales License required.
State of Nevada Driver's License required.

Responsibilities

Satisfy the transportation needs of vehicle purchasers.
Proactively contact potential customers to provide and gather information and invite them to the dealership.
Greet showroom and sales-lot customers and offer assistance or direction.
Help customers select vehicles by asking questions and listening carefully to their responses.
Gather leads through phone calls, email campaigns, text/chat, and online inquiries.
Use the dealership sales control and follow-up system.
Demonstrate a strong commitment to customer satisfaction and maintain customer service consistent with Team Chevrolet standards.
Understand current federal, state, and local laws governing retail automobile sales, as well as Chevrolet standards and Team Chevrolet expectations.
Consistently achieve the daily outbound-call target.
Attend product and sales training courses.
Stay updated on new products, features, accessories, and their benefits to customers.
Maintain active and productive customer engagement.
Ensure the sales manager has an opportunity to meet each customer.
Work with the supervisor to review daily appointments and identify where assistance may be needed.
Contact eligible customers who may qualify for special offers or promotions.
Update the supervisor on daily activities and progress through constructive discussions.
Schedule appointments with a target of four per day.
Analyze customers’ lease-end and renewal opportunities.
Reschedule canceled or missed appointments.
Maintain an owner follow-up system to encourage repeat and referral business and support customer satisfaction.
Maintain a prospect development system.
Review and analyze activities at the end of each day, week, month, and year to improve time use and planning.
Maintain a professional appearance.