Sales Manager - FT

DRIFTWOOD HOSPITALITY MANAGEMENT•Paradise, NV

7d•Onsite

About The Position

The Sales Manager is the on-property sales contact for customers and is responsible for proactively soliciting and handling revenue-related opportunities, maximizing revenue through upselling, achieving individual and team revenue goals, and ensuring business is handed over promptly for service delivery. The role builds hotel revenue in accordance with sales strategy guidelines set by the Director of Sales & Marketing, identifies opportunities based on event profiles, manages customer budgets, develops customer relationships, and secures new business. The manager forecasts group rooms and revenue, prepares sales contracts, responds to inquiries, and contributes to departmental financial goals. The Sales Manager supports a high level of customer satisfaction throughout the sales and event process. Responsibilities include communicating event details, following up after events, greeting customers, coordinating handoffs to Convention Services, addressing problems, gathering feedback, and helping implement corrective actions. The role uses Delphi or another hotel system to manage customer information and works across hotel teams to deliver expected products and services. The position also calls for leadership, relationship-building, effective work execution, and talent development. The manager is expected to uphold company operating principles, treat colleagues and customers respectfully, contribute to team results, use resources effectively, follow standards and procedures, pursue professional development, and share knowledge and best practices. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and weekly hours may vary according to operational needs.

Requirements

At least three years of progressive sales experience.
Aggressive negotiating skills and creative selling abilities to close business with a high conversion ratio.
Software knowledge, including Microsoft Office, and systems knowledge, including Delphi and Delphi Diagrams.
Ability to prospect, solicit, research prospective customers online, uncover new customers, and meet weekly prospecting and solicitation goals.
Effective sales and upselling skills.
Knowledge of menu planning, food presentation, and banquet and event service operations.
Ability to manage guest-room and meeting-space inventories.
Customer development and relationship-management skills.
Knowledge of hotel operations as they affect the department and knowledge of audiovisual products and services at both hotels.
Knowledge of contract management and legalities.
Financial management skills, including understanding P&L statements, managing operating budgets, forecasting, and scheduling.
Strong verbal, listening, and written communication skills; problem-solving, customer and associate relations, presentation, organization, closing, and persuasion skills.
Ability to use standard software applications and hotel systems and make effective decisions.
Ability to walk, stand, sit, hear, talk, and smile frequently, and to lift, push, or pull objects weighing up to ten pounds.

Nice To Haves

Previous hospitality industry experience preferred.
Experience selling luxury brands and experiential services preferred.

Responsibilities

Build department revenue by following sales strategy guidelines set by the Director of Sales & Marketing.
Identify hotel revenue opportunities based on event profiles and meet or exceed individual revenue goals.
Manage customer budgets, identify upselling opportunities, and maximize revenue while meeting customer needs.
Understand market conditions, competitors, economic trends, supply, and demand.
Build relationships with new and existing customers through sales calls, entertainment, and FAM trips.
Conduct customer site inspections and proactively solicit new business from target accounts and markets.
Respond to incoming inquiries within the market segment within four hours.
Close opportunities that best fit market conditions and hotel needs, focusing on accounts with greater sales potential.
Forecast group sleeping rooms and revenue before turnover and remain a partner in the forecasting process afterward.
Create sales contracts as required and understand budgets to support department financial management.
Communicate event details verbally and in writing with internal and external customers, follow up after events, and remain available to address problems or suggest alternatives.
Greet customers during events and hand off event details to Convention Services for execution.
Promote guest satisfaction, gather feedback, handle complaints, review Guest Service Results with leaders, and participate in corrective action plans.
Use Delphi or another hotel system to capture and manage customer information daily.
Demonstrate leadership, accountability, sound decision-making, and effective responses to change and conflict.
Build positive working relationships and contribute to team goals with fairness, respect, and integrity.
Follow standards, policies, and procedures; use sales and administrative resources effectively; and follow through on inquiries, requests, and complaints.
Identify and develop talent, support colleagues' skill development, and pursue self-development.
Share learning, innovations, and best practices and perform the technical and procedural requirements of the job.