Sales Manager - Boston

Richemont•Boston, MA

6d•$115,000 - $140,000•Onsite

About The Position

Richemont, a global leader in the luxury sector, owns various Houses specializing in jewelry, watches, and high-end accessories. Each Maison upholds a tradition of style, quality, and craftsmanship, which Richemont is dedicated to preserving. The company also focuses on innovation and creating new products that align with the values of its Houses through continuous creativity. Cartier North America values diversity and inclusion, believing they foster creativity and knowledge, leading to excellence. The company aims to build a workforce that reflects the diversity of its clients and communities.

Requirements

8-10 years of management experience, especially in luxury retail or hospitality.
Required experience in managing direct reports.
Must be available to work retail hours (including weekends), travel for training, client events, etc. as needed.
Strong leadership skills.
Excellent analytical, organizational, and interpersonal communication skills required.
Enthusiastic approach with clients and colleagues.
Entrepreneurial spirit to develop their own business and build long-lasting client relationships.
Creativity in developing new ways to motivate and develop a team.
Collaborative approach with the ability to foster a united work environment with a “can do” attitude.
Strong understanding of client service needs and priorities (internal and external).
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
Ability to work in a fast-paced, evolving environment.
Intellectual curiosity and passion for learning.

Nice To Haves

Bachelor’s degree in a business-related field is a plus.
Additional language skills are a plus.
Previous experience with SAP is preferred.

Responsibilities

Lead business development for the boutique by creating and developing relationships through all client interactions.
Lead the development of excellent client relationships by creating and celebrating memorable moments for clients and boutique visitors.
Drive the sales and care service team to consistently achieve or exceed sales targets and KPIs.
Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy.
Implement effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities.
Partner with Boutique leadership and team on CRM efforts such as client outreach, data capture, and repurchase rate, including working with the sales team to ensure store objectives are met.
Lead and promote networking activities for the boutique team.
Serve as the point of contact for visiting stylists and press photo shoots in partnership with the PR team.
Develop Prestige Partnership strategies to increase prestige sales within the boutique and to further develop the VIP client strategy.
Support and partner with sales and care service teams on escalated client matters to ensure optimal solutions are provided.
Partner with fellow Boutique Management, Regional, and corporate partners to ensure boutique success.
Determine, communicate, and monitor individual and team KPIs with fellow Boutique Management.
Collaborate with all Corporate Departments (e.g., Retail, merchandising, marketing) to effectively communicate key messages, business opportunities, and needs.
Lead and/or delegate boutique projects as needed (e.g., daily/weekly/monthly/yearly inventories, audit preparation).
Partner with the Operations Manager to ensure fluidity of operations and support fellow boutique management with boutique controllable operating expenses: monitoring, analysis, and action plan recommendations to optimize controllable costs.
Prepare regular sales reporting and analysis, including monthly reports with qualitative analysis for business development.
Participate in the daily setup and breakdown of the boutique for opening and closing, as needed.
Motivate and support the Boutique staff.
Communicate strategic brand initiatives by regularly conducting team meetings, ensuring staff is aware of Maison strategies and knowledge, boutique targets, client experience best practices, local/global competitive landscape, and industry news.
Educate and inspire the boutique team with Maison knowledge, local/global competitive landscape, and industry news.
Perform administrative and HR tasks including commission accuracy checks, scheduling, payroll, and overtime management.
Actively recruit and maintain a talent pipeline.
Identify training and coaching opportunities for the sales team, partnering with boutique management and corporate partners (Retail Coaches and L&D) to elaborate and implement the coaching and training plan.
Lead the performance management process through regularly scheduled individual meetings, including biannual performance reviews.
Assess potential and propose development opportunities in partnership with boutique management, HR, and Career Committees.
Uphold Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.
Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times, both in person and via telephone.