Sales Manager

Corrugated Partners Group•Oak Creek, WI

4d•$90,000 - $100,000

About The Position

Customer Relations & Sales Manager This role is responsible for ensuring customer satisfaction, sustaining profitable sales, and managing escalations across customer accounts. Unlike a traditional sales manager, this position does not focus on prospecting or cold calling. Instead, it combines client success management with customer service leadership. The individual will serve as the first responder to customer calls regarding quality or field issues (in partnership with the Quality team), as well as the first point of escalation for the Customer Service department. The role also plays a critical part in managing and supporting partner relationships. Our partners are both stakeholders and customers, and this position helps ensure their growth strategies are supported wherever appropriate, balancing customer satisfaction with sustainable margins and operational alignment. The goal of this position is to strengthen customer and partner relationships, protect margins, and align cross-functional support between Sales, Customer Service, and Operations.

Requirements

Industry experience in corrugated manufacturing or related environment.
5+ years’ leadership experience in sales support, account management, and/or customer service.
Strong financial acumen with ability to analyze margins and contributions.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Excellent verbal and written communication skills; ability to manage difficult conversations.

Nice To Haves

Bachelor’s degree in Business, Operations, or related field.
Experience in fast-paced manufacturing environments.
Proven ability to implement process improvements across customer-facing teams.
Knowledge of Power BI reporting
Prior experience managing key customer/partner accounts with shared strategic objectives.
Proficient in Microsoft Office (Outlook, Excel, Word)
Strong verbal and written communication skills
Ability to multi-task with continuous interruption while maintaining priority

Responsibilities

Quickly and efficiently respond to internal and external requests related to order status, defects, expedites, troubleshooting, credits, pricing, delays, volume management, farm outs, order/scheduling related corrective actions and all order entry/customer interface portals.
Handles partner/customer sales & facilitate projects
Manage price lists, changes, and special pricing to ensure proper contribution and profitability.
Review and validate new business opportunities to confirm margin and contribution thresholds before acceptance.
Coordinate with production and scheduling to ensure alignment of customer needs with plant capabilities.
Develop and track account-level goals to sustain and grow profitable volume.
Report out sales vs budget and known reasons for shortfall/surplus
Act as the first point of escalation for Customer Service and Scheduling representatives on order status, credits, expedites, defects, and troubleshooting.
Respond directly to customer calls regarding quality or field issues, coordinating with the Quality team for resolution.
Ensure prompt, effective communication with customers to maintain satisfaction while protecting business interests.
Drive process improvements to reduce repeat issues and enhance customer experience.
Collaborate with partners to ensure their growth strategies are supported, aligning supply, service, and capacity where appropriate.
Maintain strong communication with partner representatives to balance customer satisfaction with company goals.
Represent the company in partner discussions related to margin, service performance, and growth opportunities.
Partner with Customer Service, Scheduling, and Quality teams to ensure seamless communication and issue resolution.
Provide guidance, coaching, and backup support for customer service staff when needed.
Participate in management meetings to represent customer voice, partner priorities, and margin protection considerations.
Develop and maintain SOPs, best practices, and escalation protocols across the sales/service interface.