Sales Manager

North Point Hospitality Group, Inc.•Nashville, TN

9h•Onsite

About The Position

As part of the North Point team, the Sales Manager is responsible for the full sales cycle for assigned property or properties. Handles a high volume of customer inquiries for individual business travel while ensuring each guest feels taken care of in a professional and friendly manner. Solicits new and existing accounts to meet/exceed room revenue goals. This will consist of telephone solicitation, outside sales calls, trade shows, site inspections and written communication. Prepares correspondence to customers, internal booking reports and file maintenance. Communicates with other departments to ensure reservations are complete to customer satisfaction. Participates in pre-convention meetings, training and other sales related meetings as required. Attends community/social events and industry meetings. Develops/maintains knowledge of market trends, competition and customers. Meets productivity goals as assigned by VP Sales & Marketing.

Requirements

Proven experience (typically 2-3 years) in sales or account management, preferably within a hotel or hospitality environment.
Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
Excellent interpersonal and communication skills, with the ability to build rapport with clients, vendors, and internal teams.
Proficiency in event management software (SalesForce/ Delphi) and Microsoft Office Suite (e.g., Excel, Word, PowerPoint).
Knowledge of hotel operations and services, including catering, audio-visual, and room setups.
Professionalism
Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
Ability to display a consistently caring and respectful attitude
Act as a gracious host to guests, vendors and candidates for employment

Nice To Haves

Bachelor’s degree in Hospitality Management, Event Planning, Business Administration, or a related field preferred.

Responsibilities

Responsible for the full sales cycle for assigned property or properties.
Handles a high volume of customer inquiries for individual business travel while ensuring each guest feels taken care of in a professional and friendly manner.
Solicits new accounts to meet/exceed room revenue goals through telephone solicitation, outside sales calls, trade shows, site inspections and written communication.
Solicits existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, trade shows, site inspections and written communication.
Prepares correspondence to customers, internal booking reports and file maintenance.
Communicates with other departments to ensure reservations are complete to customer satisfaction.
Participates in pre-convention meetings, training and other sales related meetings as required.
Attends community/social events and industry meetings.
Develops/maintains knowledge of market trends, competition and customers.
Meets productivity goals as assigned by VP Sales & Marketing.