Sales Manager

Pyramid Global Hospitality•Athens, GA

1d•$55,000 - $60,000•Onsite

About The Position

Welcome to Pyramid Global Hospitality, a company that prioritizes its employees by fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. Their 'People First' culture is evident in their employee development programs, comprehensive benefits, and commitment to building meaningful relationships. Pyramid Global Hospitality offers health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. They also provide ongoing training and development opportunities to help employees advance their careers across their 230+ properties worldwide. The Hyatt Place Athens/Downtown, a modern hotel with 190 guest rooms and 3,997 sq. ft. of meeting space, is part of the Pyramid Global Hospitality portfolio. It offers a professional and fast-paced environment focused on exceptional service and hospitality. Team members are encouraged to grow their skills in a supportive and collaborative workplace, with comprehensive training and advancement opportunities. The Sales Manager position reports to the Director of Sales and is responsible for supporting the daily operations of the sales department. This includes managing sales quotas, developing and executing sales plans, addressing guest concerns, and ensuring compliance with hotel policies. The role involves close collaboration with the Food and Beverage and Banquet departments to coordinate events, maximize revenue, and deliver seamless guest experiences, ultimately enhancing overall guest satisfaction and sales performance.

Requirements

3-5 years of experience in Sales, Food and Beverage hotel operations, with at least 1-3 years in a supervisory role.
Excellent customer service and conflict resolution abilities.
Strong leadership, communication and problem-solving skills.
Ability to work flexible hours; including weekends and holidays.

Nice To Haves

Bachelor’s degree in hospitality management or related field is preferred.
Experience with property management systems and hotel reservation software is preferred.

Responsibilities

Assist the Director of Sales with daily sales operations and strategic initiatives
Develop, implement, and manage sales plans to meet or exceed revenue goals
Manage sales quotas, forecasts, and performance metrics
Generate new business and maintain relationships with existing accounts
Work closely with the Banquet and Food & Beverage departments to coordinate events, group bookings, and catering services
Ensure seamless communication between sales, banquet, and F&B teams for event execution
Handle guest inquiries, concerns, and special requests in a timely and professional manner
Ensure compliance with hotel policies, brand standards, and service expectations
Participate in site tours, client meetings, and contract negotiations
Monitor market trends and competitor activity to identify new opportunities
Maintain accurate sales records, reports, and client documentation