Sales Manager

MSC SERVICES LLC•Colorado Springs, CO

3d•Onsite

About The Position

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) is a national mortgage lender based in Colorado Springs. MSF is committed to serving every client with integrity, dignity, and respect, and providing loans that are in the best interest of clients. The company aims to educate the community by empowering clients to make responsible and informed fiscal decisions for greater financial peace of mind. The primary responsibility of the Sales Manager is to lead and direct the Retail production team, including sales and processing, to meet or exceed production goals for both volume and quality. This role involves strategic planning, managing people, selling, leveraging technology, and improving processes. The Retail Sales Manager is responsible for the training and retention of production staff. The role is compensated with a salary plus a variable commission tied to the attainment of business goals.

Requirements

Minimum 5 years in sales leadership positions
Manage 8 or more direct reports
4+ years’ experience in direct mortgage lending
Understanding of industry standards, compliance regulations, underwriting guidelines
2+ years’ experience with sales technology

Responsibilities

Directly oversee and manage the retail active pipeline from loan submission to processing through loan funding.
Responsible for daily pipeline reporting from the retail branch level up through Senior Management.
Work closely with other key department managers such as the Retail Underwriting Manager and Closing Manager to solve loan level problems and ensure timely loan closing and customer satisfaction (both internal and external customers).
Manage timelines and loan cycle times to ensure loans are not stagnant in any one stage, beyond established timelines.
Manage escalations, to include third party vendors for underwriting and appraisals.
Manage “rush” requests in underwriting and closing.
Escalation of the following to the Vice President of Retail Lending; price concessions, rate lock extensions beyond policy, appraisal invoices outside of policy and exceptions to underwriting guidelines.