Sales Manager

Concord Hospitality Enterprises•Dayton, OH

8h•Onsite

About The Position

As the Sales Manager, you will be responsible for providing the highest levels of customer service to internal partners and external clients. You will respond in a quick, timely, and professional manner to all internal partners and external customers, delivering clear and concise communication representative of Concord Hospitality via all avenues of communication. This role requires excellent time management, self-motivation, proactive planning, and organizational savvy with a keen focus on detail. You will satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for the hotel. A key aspect of this role involves effectively and efficiently monitoring and managing all aspects of pre-event, event, and post-event details, including tracking and communicating particulars of each assigned event and group, such as room blocks, meeting space, concessions, group history, cut-off dates, contract clauses, group resumes, event orders, BEOs, and billing details. You will also be willing and able to attend customer functions as needed, and work with internal and external partners to accurately forecast group rooms and F&B revenues, understanding strategies to maximize released space and rooms to impact hotel revenues. Gaining knowledge of the hotel’s food and beverage products, pricing, presentation, function space, audio visual, and other event-related details is crucial. You will consistently attain sales activity goals and individual revenue goals, including proactive and reactive calls, outside sales calls, tours, and appointments as outlined by Concord, your RVPSM, and your supervisor. Learning and using the digital sales system CI/TY and the conceptual sales call process, along with understanding the hotel’s sales strategies (Marketing Plan, rates, budgeted goals), will be essential for accomplishing individual and team goals. You will be prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications. The role emphasizes working in a unified and collaborative way that fosters teamwork and embodies an entrepreneurial spirit to make the best decisions for the hotel and achieve team goals. Owning your career development and advocating for training and job opportunities to hone talents, skills, creativity, and personal/professional growth is expected. You will carry out reasonable requests made by Management and comply with company policies and procedures.

Requirements

Highest levels of customer service to internal partners and external clients.
Quick, timely, and professional response to all internal partners and external customers.
Clear and concise communication representative of Concord Hospitality.
Excellent time management, self-motivation and proactive planning.
Organizationally savvy with a keen focus on detail.
Ability to satisfactorily maintain existing assigned accounts/segments.
Ability to develop new business for the hotel.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details.
Track, detail, and communicate the particulars of each assigned event and group.
Willingness and ability to attend customer functions as needed.
Ability to work with internal and external partners to accurately forecast group rooms and F & B revenues.
Understanding of conditions and strategies to maximize released space and rooms and impact hotel revenues.
Knowledge of hotel’s food and beverage products, pricing, and presentation.
Knowledge of the hotel’s function space, audio visual, and other details related to event success.
Attain sales activity goals and individual revenue goals.
Proactive and reactive calls, outside sales calls, tours and appointments.
Learn and use digital sales system CI/TY and conceptual sales call process.
Understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.).
Implement tools and resources to accomplish individual and team goals.
Efficiently complete job duties.
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications.
Work in a unified and collaborative way that fosters teamwork.
Embody an entrepreneurial spirit.
Make the best possible decisions for hotel and achieve the team’s overall goals.
Own career development.
Be an advocate for training and job opportunities.
Carry out any reasonable requests made by Management.
Comply with company’s policies and procedures.

Responsibilities

Provide the highest levels of customer service to internal partners and external clients.
Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Be willing and able to attend customer functions as needed.
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
Gain knowledge of hotel’s food and beverage products, pricing, and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, outside sales calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
Learn and use digital sales system CI/TY and conceptual sales call process, and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Carry out any reasonable requests made by Management and seek to comply with company’s policies and procedures.