Sales Manager

Action Furnace•Calgary, AB

1d•CA$80,000 - CA$130,000•Onsite

About The Position

At Action Furnace, you're not just accepting another job - you're joining a team that believes in developing people, creating long-term careers and delivering exceptional customer service. For over 50 years, Action Furnace has been helping Alberta homeowners stay comfortable while building a workplace where employees can learn, grow, and succeed. Guided by our values of Integrity, Teamwork, Teaching & Learning, and Embracing Change, we're committed to supporting both our customers and our employees every step of the way.

Requirements

5+ years of sales experience.
3+ years of management experience.
Proven track record of achieving sales targets and driving business growth.
Experience in coaching, mentoring, and developing sales team members.
Excellent communication and customer service skills.
A positive attitude and willingness to learn.
Strong organizational skills and the ability to manage multiple priorities.

Responsibilities

Lead and inspire the sales team to achieve individual and team goals while maintaining high morale.
Establish and communicate sales targets and objectives to the team.
Provide ongoing coaching, training, and professional development to enhance team members’ sales capabilities.
Maintain uniformity in the sales approach across all team members to drive predictable outcomes.
Provide real-time oversight and support for sales calls to ensure proper execution of the sales process.
Offer feedback during or after calls to address missed opportunities, improve closing techniques, and reinforce best practices.
Establish clear performance metrics (e.g., closing rates, revenue targets, lead conversion rates) for each team member.
Regularly review individual and team performance against set benchmarks.
Conduct regular performance reviews and one-on-one coaching sessions to address strengths and areas for improvement.
Act as a point of escalation for customer complaints or issues and ensure timely resolution.
Work closely with the sales team to gather insights about customer preferences and challenges, tailoring solutions accordingly.
Use customer feedback to improve sales strategies and identify opportunities for new products or services.
Monitor and analyze key sales performance indicators, such as revenue, conversion rates, average sales value, and customer acquisition costs.
Develop accurate sales forecasts based on historical data, market trends, and team performance.
Use metrics to inform strategic decisions and optimize the sales process.