Sales Manager

GRAHAM HOTEL SYSTEMS INC•Ann Arbor, MI

25d•$55,000 - $65,000•Onsite

About The Position

We are looking for an energetic, results-driven Sales Manager to join our hotel team. This position is responsible for generating new business, developing strong client relationships, and maximizing hotel revenue through group sales, meetings, catering, business travel, leisure, and other assigned market segments. This is an exciting opportunity for a motivated hospitality professional to make a direct impact on hotel revenue, build lasting relationships in the community, and grow their career in hotel sales.

Requirements

Previous hotel sales or hospitality experience preferred.
Strong communication, negotiation, and interpersonal skills.
Proven ability to develop new business and maintain long-term client relationships.
Highly organized with excellent follow-through and attention to detail.
Comfortable making sales calls, conducting presentations, giving property tours, and networking in the community.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Professional appearance and demeanor.
Strong computer and organizational skills.
Ability to work independently while also being an effective member of a team.
Flexible schedule with the ability to work evenings, weekends, and special events when business requires.

Responsibilities

Solicit and secure new accounts while maintaining and growing existing client relationships.
Generate hotel revenue by coordinating group room blocks, meeting space, and catering opportunities with individuals and corporations.
Manage the sales process from initial contact through contract negotiation and event execution.
Negotiate contracts and vendor service agreements while protecting the interests of the hotel.
Consistently achieve assigned sales, revenue, and solicitation goals.
Conduct proactive sales calls, sales tours, site visits, networking activities, and client entertainment.
Develop business within assigned market segments, including Leisure, SMERF, Business Travel (BT), and Groups, as applicable.
Build and maintain strong relationships with existing accounts to encourage repeat and increased business.
Develop and deliver accurate banquet event orders and event resumes in a timely manner, generally within 14 days of the event.
Complete monthly proactive sales activities, including: sales calls, targeted prospecting calls, site visits and/or networking activities.
Identify and develop new markets and business opportunities for the hotel.
Create and implement innovative sales and marketing strategies designed to increase revenue and market share.
Monitor competitive activity and maintain current competitive analysis and statistical information.
Maintain accurate records and files for company accounts and complete required sales reports.
Work closely with in-house meeting planners to promote goodwill and generate additional and repeat business.
Maintain a strong presence in the local community and participate in industry organizations and networking opportunities as appropriate.
Develop and execute special promotions and direct-sales initiatives, including sales blitzes.
Prepare sales reports, including Sales Call Reports and Internal Sales Reports, as requested.
Attend daily, weekly, and monthly department meetings, as well as other meetings and functions required by management.
Communicate changes and important client/event information promptly to the appropriate departments and operational leaders.
Maintain a thorough working knowledge of hotel operations, services, amenities, and departmental policies.
Provide professional, courteous, and responsive customer service to guests, clients, and team members at all times.
Approach every interaction with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Perform other duties and responsibilities as assigned by the General Manager or Director of Sales.