Permanent Sales Manager - San Francisco

Dolce & Gabbana S.r.l.•Brisbane, CA

2d•$26 - $28•Onsite

About The Position

Dolce & Gabbana is hiring a Sales Manager for its San Francisco boutique. The role drives boutique performance through leadership, client development, and operational excellence. The Sales Manager applies luxury retail knowledge, leads and coaches the team, and delivers exceptional client experiences while supporting the boutique’s strategic goals and upholding brand standards and values. The role provides impeccable service as a brand ambassador and partners with Store Leadership on corporate initiatives, team development, employee relations, product training, and daily operations. It includes overseeing opening and closing procedures, holding store keys as needed, and ensuring compliance with operational and loss prevention standards. The Sales Manager develops and executes plans to drive sales and client engagement, monitors individual and store KPIs, mentors team members, supports inventory accuracy, and uses CRM to strengthen client relationships. The role also maintains boutique standards, collaborates on resolving escalated client issues, and performs additional duties as assigned.

Requirements

At least 3 years of luxury retail sales experience.
Excellent written and verbal communication skills.
Women's and men's ready-to-wear (RTW) experience.
Results-driven with leadership capabilities.
Adaptable and comfortable in a fast-paced environment.
Flexible schedule availability, including evenings, weekends, and holidays.

Responsibilities

Provide impeccable service and act as a Dolce & Gabbana ambassador, ensuring client experiences reflect brand expectations.
Partner with Store Leadership on corporate initiatives, team development, employee relations, product training, and daily operations.
Oversee opening and closing procedures, hold store keys as needed, and ensure compliance with operational and loss prevention standards.
Drive individual and store KPIs, including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
Develop and execute strategic action plans to drive sales and deepen client engagement in alignment with boutique goals.
Mentor and coach team members by sharing best practices and product knowledge.
Maintain a positive and collaborative work environment that encourages teamwork and creativity.
Partner with Operations on cycle counts and discrepancy resolution to support inventory accuracy.
Use CRM to strengthen client relationships through appointment selling and client acquisition.
Demonstrate leadership and ownership of boutique standards, including visual merchandising and operational excellence.
Manage and resolve escalated client issues in partnership with Store Leadership, Client Services, and Operations.
Perform additional duties as assigned.