Sales Manager

Swickard Crown, LLC d/b/a Crown Toyota • Ontario, CA

21d • $72,000 - $180,000 • Onsite

About The Position

Swickard Auto Group is a hospitality company that sells and services cars, believing that the best guest experiences start with the best employee experiences. Crown Toyota, a high-volume store in the Inland Empire, is seeking a proven desk manager or Sales Manager with a track record of consistent results (volume, gross, and CSI) at a franchised dealership. The ideal candidate will lead through process and coaching, developing sales consultants to close more deals and better serve guests. This role offers a platform to build volume and gross in a high-volume Toyota store within a dynamic automotive market, translating guest relationships into repeat business and referrals.

Requirements

• 2+ years of Sales Manager or senior desk manager experience at a franchised dealership -- required
• Demonstrates a high HQ (Hospitality Quotient) -- kindness and optimism, intellectual curiosity, strong work ethic, empathy, self-awareness, and integrity
• Confident at the desk -- able to structure deals quickly, accurately, and with the guest relationship intact
• Strong CRM discipline and the ability to build a culture of follow-up and process accountability on the floor
• Professional, polished communicator who earns the trust of the team and the respect of the guest

Nice To Haves

• Toyota or import brand experience strongly preferred -- familiarity with Toyota's sales processes, TFS programs, and buyer profile is a meaningful advantage
• Reynolds & Reynolds or CDK experience preferred

Responsibilities

• Lead and develop the sales team daily -- coaching consultants, running structured desking sessions, and driving consistent production across new and pre-owned
• Desk deals with precision, urgency, and integrity -- structuring transactions that work for the guest and the store
• Manage floor coverage and the guest experience from first contact through delivery
• Monitor and hold the team accountable to key performance metrics -- units, gross per vehicle, closing ratio, lead response time, and CRM compliance
• Partner with finance to ensure clean deal handoffs and a seamless guest experience through the full purchase process
• Support inventory management in coordination with the GSM -- monitoring turn, aging, and lot positioning
• Assist in recruiting and onboarding new sales consultants
• Resolve escalated guest concerns with composure and a solution-first approach

Benefits

• OTE of $72,000 - $180,000+/yr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- strong Sales Managers at Swickard grow into GSM and GM roles across a 40+ rooftop organization
• Employee vehicle purchase and service discounts
• The backing of a growing, hospitality-led automotive group with a strong Southern California presence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed