Sales Manager
About The Position
As Sales Manager, you are a relationship builder, organizer, and problem solver who transforms inquiries into memorable guest experiences. You manage groups with room blocks of approximately 8–20 rooms, overseeing every stage of the sales process from initial inquiry through departure. You respond promptly to RFPs, cultivate client relationships, coordinate seamlessly with hotel departments, and ensure every event is executed with exceptional attention to detail. Working closely with the Director of Sales, you help generate new business, maximize revenue, and deliver the personalized hospitality that defines International House.
Requirements
- Bachelor's degree in Hospitality, Business, Marketing, or related field; or equivalent work experience.
- Two or more years of sales experience; hospitality sales experience strongly preferred.
- Experience in hotel sales, catering, or group services preferred.
- Knowledge of hotel sales and property management systems preferred.
- Excellent written, verbal, organizational, and presentation skills.
- Ability to manage multiple projects while maintaining exceptional attention to detail.
- Comfortable working a flexible schedule, including evenings and weekends as business demands require.
Nice To Haves
- A relationship builder with exceptional communication skills.
- Highly organized and able to manage multiple priorities in a fast-paced hospitality environment.
- Detail-oriented with outstanding follow-through and execution.
- Entrepreneurial, proactive, and motivated to generate business opportunities.
- Comfortable negotiating, presenting, planning events, and providing exceptional client service.
- A collaborative team player who enjoys partnering across departments.
- Adaptable, resourceful, and calm under pressure.
- Passionate about hospitality and creating memorable guest experiences.
Responsibilities
- Generate Business: Respond promptly to RFPs, online inquiries, Cvent leads, website requests, and referrals.
- Manage assigned groups with room blocks of approximately 8–20 rooms from inquiry through departure.
- Conduct property tours, site inspections, presentations, and client meetings.
- Prepare proposals, negotiate contracts, and convert opportunities into confirmed business.
- Solicit new business across group, corporate, leisure, catering, travel, and other market segments.
- Partner with the Director of Sales to ensure timely lead response and maximize booking opportunities.
- Deliver Exceptional Events: Manage every aspect of assigned group business from contract execution through departure.
- Prepare contracts, rooming lists, banquet event orders (BEOs), group resumes, and related documentation.
- Ensure deposits, payment schedules, and contractual deadlines are met.
- Build lasting client relationships through responsiveness, attention to detail, and exceptional service.
- Create memorable experiences that encourage repeat business and long-term client loyalty.
- Lead with Purpose: Demonstrate professionalism, integrity, initiative, and accountability in every interaction.
- Foster a collaborative, guest-focused culture throughout the hotel.
- Represent International House with enthusiasm and professionalism.
- Support the Director of Sales with special projects and strategic initiatives.
- Follow hotel safety, security, and operational procedures while contributing to a positive work environment.
Benefits
- Equal Opportunity Employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
