Sales Manager

Brookfield Properties•Trappe, MD

13d•Onsite

About The Position

Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, is seeking a Sales Manager to join their team. The Sales Manager will be responsible for the day-to-day operations of the sales center, providing exceptional customer service, and managing the entire sales cycle. This role involves demonstrating respect and professionalism, sharing product and company information, building relationships with partners to generate leads, and influencing prospects to purchase a home. The Sales Manager will also be involved in developing and implementing sales programs, meeting sales targets, and ensuring customer satisfaction throughout the home buying process. This position requires ongoing communication with various departments such as construction, estimating, marketing, and administration to gain a comprehensive understanding of the business. The role is based at the Lakeside at Trappe community.

Requirements

High school diploma
Minimum 3 years’ experience in sales
Proficient computer knowledge and skills
Exceptional time-management and organizational skill

Nice To Haves

Post-secondary diploma or degree in business or related area preferred
New home or residential home sales experience is preferred

Responsibilities

Ensuring the effectiveness of the overall sales process.
Contribute to the development and implementation of effective and efficient sales and administration programs.
Actively participate in meeting or exceeding the sales targets and goals as specified in the Business Plan.
Continually look for ways to improve sales pace and/or customer satisfaction by suggesting and evaluating innovative ideas.
Assist with the development and implementation of a continual prospecting plan through all communication mediums (phone, email, web, etc.).
Influence prospects to purchase a home.
Welcome/greet all prospects and deliver personalized presentation.
Provide product and company information to customers.
Build relationships with internal and external stakeholders to help drive leads.
Ensure that our products from the sales center, Quick Move-in homes, and Model Homes are presented professionally and marketed according to company standards.
Present and review all new home sales agreements with customers and enter agreements into appropriate computer systems.
Effectively correspond with prospects/homeowners and follow up with all leads.
Recognize that business is built on customer satisfaction and commitment to customer satisfaction.
Play a major role in the customer’s experience in dealing with our Company and ensure we are uniquely positioned to impact the customer’s expectations and satisfaction throughout the entire home buying process.
Recognize that they are better equipped to satisfy customers with a detailed understanding of the business. This includes processes beyond sales such as construction, estimating, marketing, and administration. This knowledge requires ongoing communication with these areas.
Maintain daily interaction with construction and purchasing departments on any changes or problems relating to sales.
Ensure that all company assets, ranging from the sales center, Model Homes and Quick Delivery Homes are presented professionally and marketed according to company standards.
Provide innovative marketing solutions, alternative channels and points of product differentiation.
Create ongoing and detailed competitive analyses, developed through constant review of product positioning, sales prices, premiums, and marketing incentives.
Research and analyze competitive information in new home and resale markets.
Deliver weekly reports.
Assist the negotiations and conflict resolution as it relates to challenging situations in the course of a sale and close of escrow, and the timely escalation of matters, where appropriate.
Ensure that all required information for the successful execution of sales contracts is submitted timely and accurately to the appropriate departments.
Maintain continuous involvement within the respective Regional residential community and homebuilding industries.