Sales Manager - Cosmetics

Holt Renfrew•Vancouver, BC

7d•Onsite

About The Position

The Sales Manager leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience. Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Requirements

5 + years supervisory experience with accountability for driving sales
Proven track record of exceeding sales and profit targets
Early adopter / change initiator
Retail selling experience in a luxury environment preferred.
Entrepreneurial spirit

Responsibilities

Achieve sales targets for the area of responsibility
Achieve customer service targets and resolve difficult customer issues
Recruit, select, hire and on-board the best talent
Lead, motivate, and retain a team of high-performing employees
Work in collaboration with other store managers to deliver seamless sales/service to customers
Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
Model leadership behaviours that promote a culture of open communication, employee development and trust
Maintain all Health & Safety practices to code
Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc.
Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
Lead team to develop, maintain and grow an active store client base
Implement customer relationship and Loyalty management programming
Serve as manager-in-charge (MIC) of the store as required
Maintain high standards of merchandise presentation at all times
Regularly evaluate inventory performance and develop strategies for improvement
Participate in and influence the development of store seasonal plans
Identify opportunities to drive business
Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs
Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service
Comply with all Health & Safety policies and requirements