Sales Manager - AutoNation Toyota Gulf Freeway

AutoNation • Houston, TX

1d

About The Position

The Sales Manager leads the sales team to create an exceptional customer experience and achieve targeted vehicle sales and profit goals. The role involves selecting, training, coaching, developing, and retaining e-Commerce Sales Associates, while driving high performance and market share. The manager oversees showroom, e-Commerce, and phone customer traffic; guides e-lead follow-up and customer transitions to the dealership; supports vehicle negotiations and trade appraisals; and partners with dealership leadership on inventory and department expenses. Success is measured by e-lead conversions to appointments, unit sales and gross profit, Associate retention, and Customer Satisfaction Index.

Requirements

• High school diploma or equivalent.
• Proven success in e-Commerce automotive sales.
• Proven leadership ability to mentor and train others.
• Ability to set and achieve targeted goals.
• Ability to drive an exceptional customer experience.
• Demonstrated communication and interpersonal skills.
• Organization and follow-up skills.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record that can be maintained.

Responsibilities

• Lead yourself and the team in a way that supports AutoNation’s Vision and Mission.
• Set a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit.
• Engage and motivate the team to achieve key goals, performance expectations, and AutoNation best-practice processes.
• Drive the business through a high level of involvement in day-to-day operations.
• Ensure e-leads are handled promptly by answering questions, providing information, and aiming to set appointments for store visits.
• Manage e-lead follow-up, assisting customers through their research phase until they are ready to purchase a vehicle.
• Ensure customers transition effectively from phone and internet contact to the in-store experience.
• Manage the negotiation process with Sales Associates and ensure customers understand vehicle purchase options and pricing.
• Appraise vehicles for trade.
• Manage showroom, e-Commerce, and phone customer traffic.
• Partner with the General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory.
• Assist in managing controllable expenses for the New and Used Vehicle Departments.
• Analyze business performance, identify shortfalls, and develop action plans to improve results.
• Select, train, coach, develop, and retain e-Commerce Sales Associates.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED