Sales Manager (Dual Property)

Algonquin ResortBurlington, ON

About The Position

InnVest Hotels is the largest independent owner and operator of hotels in Canada, with a diverse portfolio of over 100 hotels representing 18 internationally recognized brands. Our mission is to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest offers unparalleled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

Requirements

  • Minimum of 2 years of Hotel Sales Manager experience
  • Ability to work flexible hours and meet the demands of the changing environment
  • Experience in using sales, catering, and PMS systems
  • Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

Nice To Haves

  • Good understanding of hotel operations and passion for the industry
  • Hilton brand experience, along with experience with Delphi is an asset
  • Hotel operations experience with an understanding of how business is contracted through various sales channels (end user, intermediaries) is an asset
  • Aggressive self-starter with strong ability to build rapport with guests and potential clients
  • Self-motivated, decisive, responsible, and driven to achieve goals
  • Strong interpersonal skills, exceptional oral and written communication skills
  • Excellent selling, relationship building and organizational skills with a high degree of professionalism and dedication
  • Good understanding and technical knowledge of various social media channels
  • Ability to meet both short-term and long-term business goals
  • Effective decision-making skills and ability to choose a course of action best suited to the customer
  • Proven problem-solving skills and encouragement of new innovative solutions when appropriate

Responsibilities

  • Achieve established room night, meeting room and sales call quotas (including solicitation calls, customer sites, entertaining, and other correspondence).
  • Proactively solicit and qualify existing and new business to achieve personal and hotel revenue goals through sales calls, trade shows, promotions, inquiries, telephone contacts, and sales trips.
  • Develop new customer partnerships and nurture existing relationships.
  • Promptly send proposals, contracts, and other sales correspondence.
  • Accurately confirm all bookings, quotes, and negotiate rates while adhering to hotel rate structure, credit policies, and general hotel policies and procedures.
  • Assist in booking and finalizing catering contracts.
  • Proactively work with hotel Brand sales colleagues to increase account share.
  • Maintain an up-to-date, accurate client file, database, and tracking system.
  • Research markets to identify potential sources of business and increase market share.
  • Maintain full market knowledge as it relates to competitors and industry trends.
  • Stay in close contact with the client or group while in house to ensure satisfaction and enable re-solicitation for future business.
  • Involve with guest feedback to maintain product need and standard of hotel performance.
  • Produce and implement quarterly action plans to achieve weekly activities quotas and annual revenue goals.
  • Participate in the formulation of the annual Sales Plan.
  • Ensure excellent lines of communication interdepartmentally.
  • Attend related tradeshows and conduct sales trips as required to find new business and manage existing partnerships.
  • Conduct site tours for clients.
  • Community involvement – attend appropriate community functions and become part of local business organizations.
  • Prepare sales reports and attend regular sales meetings.
  • Participate in the weekly Manager on duty program.
  • Perform other duties as assigned by the Director of Sales.

Benefits

  • Discretionary annual bonus program
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