Sales Manager (Dual Property)

Algonquin Resort•Burlington, ON

26d

About The Position

InnVest Hotels is the largest independent owner and operator of hotels in Canada, with a diverse portfolio of over 100 hotels representing 18 internationally recognized brands. Our mission is to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest offers unparalleled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

Requirements

Minimum of 2 years of Hotel Sales Manager experience
Ability to work flexible hours and meet the demands of the changing environment
Experience in using sales, catering, and PMS systems
Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)

Nice To Haves

Good understanding of hotel operations and passion for the industry
Hilton brand experience, along with experience with Delphi is an asset
Hotel operations experience with an understanding of how business is contracted through various sales channels (end user, intermediaries) is an asset
Aggressive self-starter with strong ability to build rapport with guests and potential clients
Self-motivated, decisive, responsible, and driven to achieve goals
Strong interpersonal skills, exceptional oral and written communication skills
Excellent selling, relationship building and organizational skills with a high degree of professionalism and dedication
Good understanding and technical knowledge of various social media channels
Ability to meet both short-term and long-term business goals
Effective decision-making skills and ability to choose a course of action best suited to the customer
Proven problem-solving skills and encouragement of new innovative solutions when appropriate

Responsibilities

Achieve established room night, meeting room and sales call quotas (including solicitation calls, customer sites, entertaining, and other correspondence).
Proactively solicit and qualify existing and new business to achieve personal and hotel revenue goals through sales calls, trade shows, promotions, inquiries, telephone contacts, and sales trips.
Develop new customer partnerships and nurture existing relationships.
Promptly send proposals, contracts, and other sales correspondence.
Accurately confirm all bookings, quotes, and negotiate rates while adhering to hotel rate structure, credit policies, and general hotel policies and procedures.
Assist in booking and finalizing catering contracts.
Proactively work with hotel Brand sales colleagues to increase account share.
Maintain an up-to-date, accurate client file, database, and tracking system.
Research markets to identify potential sources of business and increase market share.
Maintain full market knowledge as it relates to competitors and industry trends.
Stay in close contact with the client or group while in house to ensure satisfaction and enable re-solicitation for future business.
Involve with guest feedback to maintain product need and standard of hotel performance.
Produce and implement quarterly action plans to achieve weekly activities quotas and annual revenue goals.
Participate in the formulation of the annual Sales Plan.
Ensure excellent lines of communication interdepartmentally.
Attend related tradeshows and conduct sales trips as required to find new business and manage existing partnerships.
Conduct site tours for clients.
Community involvement – attend appropriate community functions and become part of local business organizations.
Prepare sales reports and attend regular sales meetings.
Participate in the weekly Manager on duty program.
Perform other duties as assigned by the Director of Sales.