Courtyard by Marriott Raleigh North Sales Manager

Concord Hospitality Enterprises•Raleigh, NC

12d•$20 - $32•Onsite

About The Position

As the Sales Manager, you will be responsible for providing the highest levels of customer service, managing existing accounts, developing new business, and overseeing all aspects of pre-event, event, and post-event details. You will work with internal and external partners to forecast revenues, gain knowledge of hotel products and services, and consistently attain sales activity and revenue goals. This role requires proficiency in digital sales systems and an understanding of hotel sales strategies. You will also participate in internal meetings and collaborate with the team to achieve overall goals, while taking ownership of your career development.

Requirements

Highest levels of customer service
Quick, timely, and professional communication
Excellent time management, self-motivation, and proactive planning
Organizational savvy with a keen focus on detail
Ability to maintain existing accounts and develop new business
Ability to monitor and manage pre-event, event, and post-event details
Willingness to attend customer functions
Ability to accurately forecast group rooms and F & B revenues
Knowledge of hotel's food and beverage products, pricing, and presentation
Knowledge of hotel's function space, audio visual, and other event details
Attain sales activity goals and individual revenue goals
Proficiency in digital sales systems and conceptual sales processes (e.g., Delphi, CI/TY, PMS)
Understanding of hotel's sales strategies (e.g., Marketing Plan, rates, budgeted goals)
Participation in internal meetings, conference calls, reporting, planning, and training
Ability to work in a unified and collaborative way, fostering teamwork
Entrepreneurial spirit
Ownership of career development
Compliance with company policies and procedures

Nice To Haves

Training and development at all levels
Support and inspiration for personal development
Recognition for hard work, dedication, and commitment to excellence
Support for work-life balance
Commitment to diversity and inclusion
Commitment to providing the best customer service and quality accommodations

Responsibilities

Provide the highest levels of customer service to internal partners and external clients.
Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Be willing and able to attend customer functions as needed.
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
Gain knowledge of hotel’s food and beverage products, pricing, and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Carry out any reasonable requests made by Management and seek to comply with company’s policies and procedures.