Sales Manager

Concord Hospitality Enterprises•Durham, NC

18d•$26 - $33•Onsite

About The Position

As the Sales Manager, you will be responsible for providing the highest levels of customer service to internal partners and external clients. You will respond quickly, professionally, and with clear communication to all inquiries, representing Concord Hospitality. This role requires excellent time management, self-motivation, proactive planning, and organizational skills with a keen focus on detail. You will maintain existing accounts and develop new business for the hotel. A key part of the role involves monitoring and managing all aspects of events, including tracking details, managing room blocks, meeting spaces, and understanding contract clauses. You will also work with internal and external partners to forecast revenues, understand market conditions, and maximize hotel revenues. Gaining knowledge of the hotel's food and beverage products, pricing, presentation, function space, and audio-visual equipment is essential. You will consistently attain sales activity and individual revenue goals, including proactive and reactive calls, tours, and appointments. Learning and utilizing digital sales systems and sales processes, along with understanding the hotel's sales strategies, is crucial for achieving goals. Participation in internal meetings, conference calls, reporting, planning, and training is expected. The role emphasizes teamwork, an entrepreneurial spirit, and making decisions that benefit the hotel and team goals. You will also be responsible for your career development, seeking training and opportunities to hone your skills and grow personally and professionally. Finally, you will carry out reasonable requests from management and comply with company policies and procedures.

Requirements

Highest levels of customer service to internal partners and external clients.
Quick, timely, and professional response to all internal partners and external customers.
Clear and concise communication representative of Concord Hospitality.
Excellent time management, self-motivation, and proactive planning.
Organizational savvy with a keen focus on detail.
Ability to satisfactorily maintain existing assigned accounts/segments.
Ability to develop new business for the hotel.
Ability to monitor and manage all aspects of pre-event, event, and post-event details.
Ability to track, detail, and communicate event and group particulars.
Willingness and ability to attend customer functions as needed.
Ability to work with internal and external partners to accurately forecast group rooms and F & B revenues.
Understanding of conditions and strategies to maximize released space and rooms and impact hotel revenues.
Knowledge of hotel’s food and beverage products, pricing, and presentation.
Knowledge of the hotel’s function space, audio visual, and other event-related details.
Attainment of sales activity goals and individual revenue goals.
Proactive and reactive calls, tours, and appointments.
Ability to learn and use digital sales systems and conceptual sales processes (e.g., Delphi, CI/TY, PMS, sales call process).
Understanding of the hotel’s sales strategies (e.g., Marketing Plan, rates, budgeted goals).
Ability to implement tools and resources to accomplish individual and team goals.
Ability to efficiently complete job duties.
Preparation for and participation in internal meetings, conference calls, reporting, planning, training, and other communications.
Ability to work in a unified and collaborative way, fostering teamwork.
Entrepreneurial spirit to make the best possible decisions for the hotel.
Ownership of career development, advocating for training and job opportunities.
Ability to hone and develop talents, skills, creativity, and personal and professional growth.
Ability to carry out reasonable requests made by Management.
Compliance with company’s policies and procedures.

Responsibilities

Always provide the highest levels of customer service to internal partners and external clients.
Respond in a quick, timely, and professional manner to all internal partners and external customers and deliver clear and concise communiqué that is representative of Concord Hospitality via all avenues of communication.
Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail.
Satisfactorily maintain existing assigned accounts/segments and work diligently to develop new business for hotel.
Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details: Track, detail, and communicate the particulars of each assigned event and group -- including but not limited to -- room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO’s, billing details, and other integral aspects of groups and events.
Be willing and able to attend customer functions as needed.
Work with internal and external partners to accurately forecast group rooms and F & B revenues, as well as understand the conditions and strategies that will maximize released space and rooms and impact hotel revenues.
Gain knowledge of hotel’s food and beverage products, pricing, and presentation, and learn about the hotel’s function space, audio visual, and any other details related to event success.
Consistently attain sales activity goals and individual revenue goals including -- but not limited to -- proactive and reactive calls, tours and appointments required for this position, as outlined by Concord, your RVPSM, and your supervisor.
Learn and use digital sales systems and conceptual sales processes (i.e. Delphi, CI/TY, PMS, sales call process, etc.) and understand the hotel’s sales strategies (i.e. Marketing Plan, rates, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties.
Prepared for and participate in all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position.
Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals.
Own your career development and be an advocate for training and job opportunities that will allow you to continue to hone and develop your talents, skills, creativity, and personal and professional growth.
Carry out any reasonable requests made by Management and seek to comply with company’s policies and procedures.