Sales Manager - Washington St. NYC
About The Position
Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. This role is similar to an Assistant Store Manager at other brands. As a Sales Manager, you'll engage with customers, contribute to process ideation and improvement, and participate in various special projects. Through these responsibilities, you'll directly impact the success of the company while observing strategic operations and learning from talented business and Retail leaders. This role is integral in shaping and driving Warby Parker Retail.
Requirements
- 1+ year in a management position
- Exceptional interpersonal skills
- Managerial experience in sales or operations at a complex, customer-focused retailer
- A self-starter with an entrepreneurial spirit
- Eager to learn new skills
- An upbeat and empathetic team player
- Driven to be a top performer and help teammates reach their targets
- Able to bring a positive, fun energy to the workplace, even when working long hours
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Responsibilities
- Communicate Warby Parker's values and brand philosophy to customers
- Own troubleshooting for the point-of-sale system
- Oversee the store's inventory management procedures
- Develop new processes that improve Warby Parker's ability to serve customers and optimize their shopping experiences
- Manage and implement daily zoning schedules
- Open and close the store
- Lead meetings at the beginning of shifts and at the end of the day, plus roundtables and other meetings as needed
- Direct a team of 8-10 team members, consistently demonstrating great service
- Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader
- Assist with new hire on-boarding and ongoing training
- Treat all customers with respect and cultivate an inclusive, service-minded work culture
Benefits
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid sick leave
- Paid Holidays
- Vacation days per year
- Retirement savings plan (401(k))
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement Support
- Optical Education Reimbursement
- Free eyewear
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
