Sales Manager, Group (FT)

Montage International•San Diego, CA

10d•$85,000 - $95,000•Hybrid

About The Position

The Sales Manager, Group role is to solicit business that enables the hotel to meet and/or exceed revenue goals in rooms and food and beverage. A successful candidate will demonstrate sales manager experience and business development in the Midwest region. This position offers the potential for remote work for candidates located within the assigned territory, while maintaining regular travel to customer sites, industry events, and the home property, Pendry San Diego, as required.

Requirements

Previous hotel sales and operations experience
Sales and operations background
Ability to travel and work independently
Capable of planning and executing sales trips (local, domestic, international) including detailed follow-through
Professional appearance & demeanor
Strong client/guest service skills
Working knowledge of reservations and sales & catering systems
Ability to portray the hotel as unique
Ability to make verbal and written presentations to both large and small groups
Pre-opening sales and operations experience
Knowledge of Delphi, Opera and Microsoft Office software
Familiar with travel throughout key US cities
Knowledge of (high-end) industry publications, general marketing and public relations skills

Responsibilities

Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site visits, and written communication.
Prepare correspondence to group accounts in a timely manner.
Use DELPHI + sales/account management software for account management.
Prospect for new business, creating new leads and awareness of the hotel.
Travel to strategic trade shows and customer events.
Target accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
Partner with counterparts to effectively manage business opportunities.
Respond to and manage larger and more complex incoming opportunities for the property.
Focus efforts on accounts with significant potential sales revenue.
Develop effective sales plans and actions.
Work with partners to develop creative ideas and proposals for events.
Maximize revenue by upselling packages.
Understand the overall market (competitors’ strengths and weaknesses, economic trends, supply and demand, etc.) and know how to sell against them.
Close the best opportunities based on market conditions and individual property needs.
Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
Handle complex business with significant revenue potential as well as significant customer expectations.
Build and strengthen relationships with existing and new customers to enable future bookings through activities like sales calls, entertainment, FAM trips, and trade shows.
Develop relationships within the community to strengthen and expand the customer base for sales opportunities.
Provide excellent customer sales service to grow share of the account.
Manage and develop relationships with key internal and external stakeholders.
Utilize intranet for resources, templates, and information.
Participate in site visits.
Develop and facilitate execution of contracts as required.
Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
Execute the brand’s Customer Service Standards and property’s Brand Standards through the sales process.
Work with the Director of Sales and other team members to ensure adequate coverage of the Sales Department.
Field unsolicited leads as allocated.
Coordinate all details of bookings from these accounts with the assistance of the Sales Assistant.
Work to achieve annual budgetary goals with respect to occupancy and revenue in the group segment.
Achieve monthly and annual quotas.
Manage relationships with accounts and ensure that all information/history in daylight is current and accurate.
Continually update Delphi database with contact information.
Assist Director of Sales with development of sales strategies and planning.
Assist with preparation of annual rooms’ budget and marketing plan.
Act as a backup sales resource in any capacity including handling leisure and corporate business travel reservations when needed.