Sales Manager, eCommerce & Phone Sales

Landmark Automotive Group • Morrow, GA

4d

About The Position

Landmark Automotive is looking for a Sales Manager who knows how to turn initial customer conversations into appointments, visits, and vehicle sales. This role involves leading the sales team, structuring and closing deals, and coaching associates using real customer interactions. The ideal candidate is a hands-on manager passionate about developing people, enhancing the customer experience, and driving results.

Requirements

• Automotive retail sales management experience is strongly preferred.
• A record of coaching and developing sales professionals.
• Strong knowledge of CRM systems, internet lead management, and telephone sales.
• Confidence in negotiation, objection handling, deal structure, and closing.
• The ability to translate customer interactions and performance data into useful coaching.
• Energy, organization, accountability, and consistent follow-through.

Responsibilities

• Lead sales opportunities across showroom, eCommerce, and phone channels, including deal structure, negotiation, and closing.
• Coach Sales Associates on phone conversations, internet lead responses, appointment setting, follow-up, objection handling, and closing.
• Review recorded calls, leads, and customer interactions regularly, providing specific feedback, role-playing, and one-on-one coaching.
• Ensure prompt, professional, and personalized responses to all internet and phone inquiries to initiate customer conversations.
• Drive a consistent CRM follow-up process, including a minimum 14-day strategy for internet and phone opportunities.
• Strengthen the handoff from first contact to the showroom through accurate CRM check-in and timely manager involvement.
• Monitor and assign phone and internet opportunities based on communication quality, coachability, process adherence, and results.
• Maintain CRM accuracy and usefulness with complete lead sources, call and manager notes, appointments, customer records, and deals created from phone opportunities.
• Improve the showroom sales process, guest sheet, and early manager involvement to increase close rates and reduce missed opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed