RCCS - Sales Manager - Consumer

Russell Cellular•Springfield, MO

2d•Onsite

About The Position

As a Call Center Sales Manager, you will hire and train a team of sales representatives, monitor their progress, and coach them to success. You will be a part of a winning culture and fun atmosphere that supports creativity and growth. The Call Center Sales Manager will be responsible for the day-to-day operations of a large outbound tele sales team. The Sales Manager will be involved in planning, strategy and execution to drive profitable results for the business in partnership with senior leadership. The Sales manager will be required to drive a winning, employee focused culture and address any customer queries and complaints as needed. The Sales Manager will be responsible for setting and driving results against daily, weekly, and monthly sales targets. You should have excellent communication skills, business acumen and the ability to maintain long-term customer relationships.

Requirements

High School Diploma or G.E.D.
1-3 Years direct sales leadership preferred
1-2 years of supervisory experience in a call center setting preferred
Demonstrable analytical, leadership, problem solving, and customer service skills
Superior communication skills
High strategy mind
Must be comfortable working with leads
Good sense of organization and keen attention to detail
Knowledge of customer service best practices and desire to participate in trainings and professional development
Ability to perform well in a fast-paced working environment
Proficiency with Microsoft Office including Excel, Outlook, etc.
Develop and maintain a strong knowledge of company products and services
Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures
Able to work as part of a dynamic team
Flexibility with scheduling
Positive attitude and pleasant demeanor a must
Professional appearance

Nice To Haves

Your ability to perform under pressure and manage stressful situations will be a plus.

Responsibilities

Handle day to day operations of the department
Lead a team of 4-5 Assistant Managers and their 50+ sales representatives.
Assist with Hiring, Timesheets and Scheduling, and team members annual reviews
Demonstrate a high standard of ethics, integrity and personal accountability at all times.
Oversee daily operations of the team
Maintains staff performance by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
Setting department goals and plans for individual and team performance
Ensure that the work area is secured and consumer information is protected at all times
Pull reports and listen to calls for quality control
Ensure compliance with all company safety & wellness protocols
Manage daily duties to provide time for other tasks that may arise
Work closely with the call center leadership team to ensure full team potential is met
Maintain a working relationship with all internal partners
Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures
Responsible for reporting to upper-level management on the health of the department
Other job-related duties as assigned