Sales Manager - Cardiac Rhythm Management - Puerto Rico

Boston Scientific • Friday Harbor, WA

6d • Onsite

About The Position

The Regional Sales Manager, Cardiac Rhythm Management (CRM), is responsible for driving sustainable business growth and commercial excellence across the assigned region. This role leads a highly dynamic and complex healthcare environment, requiring strong leadership, organizational discipline, structured execution, and effective stakeholder management. The Regional Sales Manager develops and executes regional business strategies aligned with divisional objectives, ensuring successful sales performance, market penetration, customer engagement, and talent development. This leader is accountable for building a high-performing team, fostering a culture of accountability and collaboration, and ensuring exceptional execution across all territories. Success in this role requires the ability to manage multiple priorities simultaneously, navigate complex customer environments, align diverse stakeholders, resolve challenges constructively, and translate strategic objectives into measurable business outcomes.

Requirements

• Bachelor’s degree in business or science is preferred.
• 5–10 years of progressive experience in sales, commercial leadership, business management, or related fields.
• Previous people leadership experience with responsibility for coaching, performance management, and team development.
• Demonstrated success leading teams in complex environments requiring strong organization, prioritization, stakeholder management, and execution.
• Experience managing customer relationships and influencing decision-making across multiple stakeholders.

Nice To Haves

• A master’s degree is also desirable.
• Healthcare, medical technology, pharmaceutical, life sciences, or related industry experience.
• Cardiovascular, Cardiac Rhythm Management, Electrophysiology, or other clinically intensive business experience.
• Fully Bilingual (English/Spanish)

Responsibilities

• Monitor regional sales performance on an ongoing basis, initiating corrective actions as needed and preparing reports, analyses, forecasts, and business reviews.
• Drive operational excellence through disciplined business planning, territory management, opportunity prioritization, and performance monitoring.
• Ensure effective implementation of customer records, account profiles, key contact management, reporting processes, and company policies.
• Partner with Sales Support, Marketing, Clinical, and other cross-functional teams to execute strategic initiatives and business priorities.
• Manage regional budgets, sales expenses, and resource allocation to maximize business performance and return on investment.
• Lead regional strategic planning efforts in partnership with senior leadership to develop and execute comprehensive business plans.
• Analyze market opportunities, customer needs, competitive dynamics, and business trends to identify growth opportunities and address potential gaps.
• Develop actionable strategies that support market expansion, customer acquisition, retention, and long-term business growth.
• Ensure alignment between territory plans, account strategies, and overall regional objectives.
• Maintain deep understanding of Cardiac Rhythm Management technologies, market dynamics, clinical trends, reimbursement environments, and competitive activities.
• Continuously assess market conditions and customer needs to refine business strategies and tactical plans.
• Gather and analyze competitive intelligence, preparing the team to effectively differentiate Boston Scientific solutions and value propositions.
• Promote continuous learning and professional development to ensure team expertise remains current and relevant.
• Lead execution of divisional strategies and ensure consistent implementation across all territories.
• Conduct regular field visits and coaching sessions with team members to reinforce best practices, improve performance, and support professional development.
• Ensure effective territory management, account prioritization, opportunity management, and sales execution.
• Conduct regular business reviews with team members and implement adjustments to strategies based on business performance and market conditions.
• Foster a culture of accountability, execution excellence, and continuous improvement.
• Support team members in navigating complex customer situations, negotiations, and business challenges to achieve successful outcomes.
• Build, develop, and retain a high-performing, customer-focused sales organization.
• Coach and mentor team members through structured development plans, field coaching, performance management, and ongoing feedback.
• Foster a culture of collaboration, transparency, accountability, and engagement.
• Effectively manage competing priorities while maintaining team focus on strategic objectives and customer needs.
• Address team and customer challenges proactively through constructive conflict management and problem-solving.
• Identify and develop future leaders within the organization.
• Collaborate with Marketing and cross-functional partners to develop and execute integrated business and marketing plans.
• Identify new market opportunities and growth segments within the region.
• Analyze market research, customer feedback, and competitive information to support strategic decision-making.
• Support new product launches and ensure effective adoption strategies are implemented within the region.
• Manage customer programs, educational initiatives, advisory boards, and professional networks that strengthen market position and customer engagement.
• Develop relationships with key economic buyers and decision-makers within strategic accounts.
• Support and facilitate complex negotiations, contracting discussions, and value-based business initiatives.
• Identify opportunities to create differentiated value through integrated solutions, services, and customer partnerships.
• Collaborate with internal stakeholders to develop customer-focused solutions that support long-term business growth.
• Develop and maintain strong relationships with physicians, hospital administrators, procurement teams, clinical stakeholders, and key decision-makers.
• Navigate complex stakeholder environments by balancing diverse interests and building alignment toward shared objectives.
• Maintain regular engagement with major accounts to identify opportunities, address challenges, and strengthen long-term partnerships.
• Represent Boston Scientific at customer meetings, educational events, industry forums, and professional conferences.
• Demonstrate strong interpersonal effectiveness and conflict resolution skills in challenging business situations.
• Spend maximum time in the field supporting customer engagement and team development activities.
• Ensure customer concerns, complaints, and service issues are appropriately identified, escalated, and resolved in compliance with company policies and quality standards.
• Partner with internal teams to ensure a seamless customer experience and maintain strong customer satisfaction.
• Partner with Sales Training and Clinical teams to ensure ongoing development of sales representatives and customers.
• Support physician, staff, and patient education initiatives where appropriate.
• Monitor training effectiveness and business impact to maximize return on educational investments.
• Promote a culture of continuous learning and professional excellence.

Benefits

• Opportunity to harness all that’s within you by working in teams of diverse and high-performing employees
• Access to the latest tools, information and training
• Support in advancing your skills and career
• Support in progressing – whatever your ambitions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager