Sales Maintenance Account Manager

Shin-Etsu Silicones of America • Akron, OH

5d

About The Position

The Sales Maintenance Account Manager role is responsible for supporting the RSM in managing inventory, open PO’s, shipping schedules, portal release schedules, emergency shipments coordination, survey reporting, providing regulatory responses like REACH and RoHS, and Conflict Minerals as well as general non-technical support for accounts that have little to no technical presence here in the USA, or are very high maintenance for inventory and order placing. This new role will also be tasked with going through target accounts lists for each market and using ZoomInfo to find and potentially initiate contact at these target accounts/markets. After establishing a contact, this person will schedule meetings for the RSM to present a roadmap or technical documents to introduce SESA and the products that are related to the customer’s needs.

Requirements

• Associates Degree in Business, Sales, or Supply Chain related fields, or comparable work in a related field with proven experience.
• Minimum of 3 years’ experience in a customer service/sales/logistics related role in a problem-solving environment.
• Technical skills and abilities including strong knowledge of Microsoft Office Suite (Word/Excel), Outlook and general windows computer familiarity.
• Experience using Salesforce as a CRM.
• Excellent verbal, written and interpersonal skills.
• Behave in a professional manner with a good understanding of proper email and phone etiquette.
• Ability to take directions and carry out instructions from management in an orderly and efficient manner.
• Ability to be effective in both an independent and team environment.
• Strong problem solving and troubleshooting skills.
• Ability to learn and retain new processes.
• Self-motivated to organize workload and determine priorities between multiple tasks.
• Windows operating system / general computer skills.
• Microsoft Suite, including a strong understanding of Outlook, Word and Excel.
• Ability to communicate effectively and clearly with ESL speakers, strong written and verbal communication skills.
• Must be a team player and understand how their role fits into the overall success of the team.
• Proactive and self-starting in workload prioritization, seeks to improve upon processes, efficiency and organization.
• Ability to adapt to changing priorities.

Nice To Haves

• Knowledge or experience with Salesforce or other CRM software a plus

Responsibilities

• Managing inventory, open PO’s, shipping schedules, portal release schedules, emergency shipments coordination, survey reporting, providing regulatory responses like REACH and RoHS, and Conflict Minerals.
• Providing general non-technical support for accounts that have little to no technical presence in the USA, or are very high maintenance for inventory and order placing.
• Going through target accounts lists for each market and using ZoomInfo to find and potentially initiate contact at these target accounts/markets.
• Scheduling meetings for the RSM to present a roadmap or technical documents to introduce SESA and the products that are related to the customer’s needs.
• Cold-calling and market research sales development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree