Sales & Leasing Service Specialist
AIR Communities•Denver, CO
•$22 - $25•Onsite
About The Position
AIR Communities is seeking a Sales & Leasing Service Specialist to join their corporate team in Denver. This role involves responding to customer inquiries, scheduling appointments, following up with leads, managing customer service requests, conducting surveys, contacting residents about rent, and utilizing various communication channels. The specialist will also navigate internal systems and refer complex issues to senior team members. This is an in-office position, requiring 5 days a week at the corporate office.
Requirements
- High school diploma or equivalent required
- 0–2 years of customer service experience preferred
- Previous call center experience or training is a plus
- Ability to multitask and navigate multiple systems efficiently
- Strong communication skills, both written and verbal
- Comfortable working in a fast-paced, customer-focused environment
- Basic troubleshooting and problem-solving abilities
Responsibilities
- Respond to inbound and outbound customer inquiries regarding community and leasing information
- Schedule onsite appointments with leasing consultants for prospective residents
- Follow up with leads to highlight community features and encourage tours
- Initiate and manage follow-up on customer service requests
- Conduct customer surveys regarding community experience
- Contact residents regarding delinquent rent accounts
- Utilize multiple communication channels including phone, email, and online chat
- Navigate internal systems for tracking, documentation, and issue resolution
- Refer complex inquiries to senior team members or appropriate resources as needed
Benefits
- Competitive base salary
- Bonus opportunities
- Paid time off including vacation, sick time, and 14 holidays
- Medical, dental, vision, and life insurance options
- HSA/FSA plans
- Short and long-term disability paid by the company
- 25% Rent Discount at any AIR community
- 401(k) plan with up to 6% employer contribution
- Paid parental leave of up to 16 weeks
- Tuition assistance program
- Up to 100% reimbursement for job-related certifications and licenses
- 15 hours of paid time annually for community service
- Commuter benefits
- Pet insurance
- Consumer discounts on various products and services
- Opportunities for ongoing professional development, leadership training, and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
