Sales Leader
About The Position
PHOENIX Retail, LLC is seeking a Retail Sales Leader for its Express store in Tacoma. The Sales Leader drives operations on the sales floor and in the stockroom, helps train and develop associates, and supports an excellent in-store customer experience. The role works with Store Management on associate performance, sales results, store operations, staffing and scheduling, merchandise flow, and execution of visual and operational standards. The role requires a high school education or equivalent and one year of experience. Candidates must be proficient with technology such as iPads and registers, meet availability criteria that include nights, weekends, and non-business hours, and meet the position’s physical requirements. Previous retail experience is preferred. The stated pay range is $20.50–$27.95 per hour. PHOENIX offers benefits for full-time associates, including medical, pharmacy, dental and vision coverage, 401(k) and Roth 401(k) with company match, merchandise discount, paid time off, and parental leave. The posting also describes benefits and programs available to part-time associates.
Requirements
- High school education or equivalent.
- One year of experience.
- Proficiency with technology, including iPads and registers.
- Availability that meets defined criteria, including nights, weekends, and non-business hours.
- Ability to meet the position’s physical requirements.
- Ability to communicate effectively with customers, peers, and supervisors.
- Demonstrated sales accountability.
- Demonstrated collaborative skills and ability to work well with a team.
- Ability to multitask and handle multiple customers and/or processes at once.
Nice To Haves
- Previous retail experience is preferred.
Responsibilities
- Assist in developing and motivating associates to maximize sales potential.
- Provide in-the-moment coaching and training to support efficient floor operations, customer service, coverage, stockroom management, and execution of standards.
- Partner with Store Management to provide feedback on associate performance.
- Assist with training associates on store operations, products, policies, and procedures.
- Execute action plans that optimize results.
- Execute all aspects of daily store operations.
- Ensure appropriate associate coverage to create a great customer experience.
- Oversee and authorize the checkout experience.
- Assist with merchandise flow, including shipment, replenishment, and omni-channel operations in the store.
- Monitor and analyze customer service provided by team members.
- Build an effective schedule with the right associate in the right place at the right time.
- Promote and support an environment focused on delivering great in-store customer experiences.
- Resolve customer service issues effectively and achieve a positive outcome.
- Lead and model the customer experience model.
- Demonstrate expert knowledge of products, company policies, promotions, and loyalty programs.
- Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement.
- Perform other essential functions as directed by the supervisor.
Benefits
- Medical coverage
- Pharmacy coverage
- Dental coverage
- Vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
- Part-time associates may receive paid sick leave and public health emergency leave.
- Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
- Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
- Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
